Desktop Support Technician

JLA Resourcing Ltd; Basingstoke; Hybride; GBP 31 000 - 36 000; Plein temps

Résumé du poste

JLA Resourcing Ltd is seeking a Desktop Support Analyst to deliver 2nd line support for a growing user base in central Basingstoke. The role is hybrid—3 days in the office, 2 from home—requiring engagement with staff up to C-suite level to ensure high-quality support.

You will work within a hybrid multi-cloud environment, handling reactive support and contributing to service improvements and various projects. Travel to Basingstoke will be required 3 days per week.

Qualifications

• Experience in 1st/2nd line service desk environments.
• Ability to work in a hybrid office/remote setup.
• Customer-facing role with professional communication.

Responsabilités

• Provide 2nd line desktop support to ~200 users.
• Resolve incidents with a focus on first-time fix.
• Support hybrid multi-cloud infrastructure and local site issues.
• Participate in service improvements and project work.
• Travel to Basingstoke site 3 days per week.

Connaissances

Customer facing communication

Confident and professional demeanor

Problem ownership

First/Second line support

Windows 11

Office365

Identity management

Azure Active Directory

Mobile device support

Basic networking

TCP/IP

DNS

LAN/WAN

Routers and Switches

Patching tools (Automox/WSUS)

Outils

Jira

ServiceNow

Description du poste

We're looking for a Desktop Support Analyst / 2nd Line Service Desk Analyst with good 1st / 2nd Line Support skills to join a fast growing business in central Basingstoke. It's a hybrid role with 3 days in the office and 2 from home and you'll be providing support to approximately 200 users (but growing rapidly). It's a highly customer facing role that involves engaging with staff at all levels up to the C Suite so you'll need to be a confident, professional and friendly communicator who can take ownership of problems and provide a high quality support service.

The team pride themselves on providing a high rate of first-time fix and you'll have the opportunity to upskill and develop your career with them. IT is delivery through a hybrid (multi-cloud) infrastructure and you'll be providing reactive support for issues as well as proactively looking at service improvements and getting the opportunity to work on a number of projects. Within the team there are several examples of where people have progressed through to Security, Platform Engineering, Networking and Team Management.

The Person:

You'll be an experienced Service Desk Analyst / Desktop Support Analyst progressing through from a 1st Line / Service Desk role and wanting to challenge yourself and improve technically. You'll have a range of skills including some (but likely not all) of the following:

• Understanding of the Windows 11 Operating System and Office365
• Knowledge of device build, configuration and management and exposure to Intune, Autopilot and SCCM
• Experience in Identity Management within Azure / Azure Active Directory
• Experience of supporting and troubleshooting Mobile Devices
• Basic Networking knowledge - TCP/I, DNS, LAN / WAN, Routers, Switches
• Patching Solutions - Automox / WSUS
• Helpdesk packages such as Jira / ServiceNow

As above, the role does require travel to the Basingstoke site 3 days per week and the salary on offer is circa £31k basic + £5k on call + bonus of 10%.