2nd Line IT Support

Reed Technology; Peterborough; Vor Ort; GBP 19.000 - 28.000; Vollzeit

Zusammenfassung

Reed Technology in Peterborough (onsite) is seeking a 2nd Line IT Support Engineer to join a busy IT team within a school environment. You will provide day-to-day technical support for staff and students, ensuring a high-quality IT service.

You will work hands-on with Microsoft technologies, resolve escalated tickets, support infrastructure projects, and help develop junior team members. This is a 3-month contract with an onsite role and DBS requirement.

Qualifikationen

• Experience delivering 2nd/advanced level IT support in a school environment or similar.

Aufgaben

• Provide 2nd line support for staff and students across the school.
• Troubleshoot hardware, software, network and system issues.
• Support and administer Microsoft 365, Windows and Active Directory environments.
• Assist with SCCM administration, software deployments and device management.
• Collaborate with IT Manager on infrastructure projects and junior staff development.

Kenntnisse

2nd line IT support

Microsoft technologies

Microsoft 365

Active Directory

SCCM

Infrastructure projects

Mentor juniors

Tools

Microsoft 365

Windows

Active Directory

SCCM

Jobbeschreibung

2nd Line IT Support Engineer | Peterborough (Onsite) 3 Month Contract | £17.01 per hour | Enchanced DBS - Updates Service Preferred

The Role

An opportunity has arisen for a 2nd Line IT Support Engineer to join a busy IT team within a school environment in Peterborough. Working closely with the IT Manager, you will provide day-to-day technical support across the organisation, ensuring staff and students receive a high-quality IT service.

This is a hands-on position supporting Microsoft technologies, resolving escalated support tickets, assisting with infrastructure projects, and helping to develop junior members of the team.

Key Responsibilities

• Provide 2nd line support for users across the school.
• Troubleshoot hardware, software, network and system issues.
• Support and administer Microsoft 365, Windows and Active Directory environments.
• Assist with SCCM administration, software deployments and device management.
• Work closely with the IT Manager on infrastructure-related tasks and projects.
• Support, mentor and provide guidance to junior IT staff.
• Manage and resolve escalated service desk tickets.
• Maintain accurate documentation and technical records.
• Ensure excellent customer service is provided to all end users.