2nd Line Support Engineer

Candour Solutions; England; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Exposure to a wide range of tech

Hands-on infrastructure projects

Training & skill development

Career growth in expanding business

Job summary

Candour Solutions in Cheshire is seeking a 2nd Line IT Support Engineer to join its team. This varied, hands-on role supports a range of customers, troubleshoots technical issues, and participates in IT installations and infrastructure projects.

Key responsibilities include providing 2nd line support, diagnosing network issues, visiting customer sites, and supporting migrations. A UK driving licence and willingness to travel are required.

Qualifications

• Experience in an IT support role, ideally at 2nd line level.
• Good knowledge of Windows, Microsoft 365 and Windows Server.
• Understanding of Active Directory and Entra ID.
• Knowledge of networking, including DNS, DHCP, TCP/IP and VPNs.
• Experience troubleshooting hardware and connectivity issues.
• Good communication and problem-solving skills.
• The ability to work independently and as part of a team.
• A full UK driving licence and willingness to travel to customer sites.

Responsibilities

• Provide 2nd line support and resolve technical issues.
• Troubleshoot Windows, Microsoft 365, servers and user accounts.
• Diagnose network issues involving firewalls, switches, routers and Wi-Fi.
• Install and configure computers, servers and network equipment.
• Visit customer sites to carry out repairs, upgrades and installations.
• Support new customer setups, migrations and infrastructure projects.
• Work with the wider technical team to resolve more complex issues.
• Keep support tickets and technical documentation up to date.
• Provide friendly and effective customer service.

Skills

Windows & Microsoft 365

Windows Server

Active Directory & Entra ID

Networking (DNS, DHCP, TCP/IP, VPNs)

2nd line support

Customer service

Teamwork & communication

Driving licence & travel

Job description

Role: 2nd Line Support Engineer
Salary: £28,000-£35,000 DoE
Location: Cheshire (with customer site visits)
In office & driving licence required

An established and growing business is looking for a 2nd Line IT Support Engineer to join its team.This is a varied, hands-on role where you'll support a range of customers, troubleshoot technical issues and get involved in IT installations and infrastructure projects.

Key Responsibilities:

• Provide 2nd line support and resolve technical issues.
• Troubleshoot Windows, Microsoft 365, servers and user accounts.
• Diagnose network issues involving firewalls, switches, routers and Wi-Fi.
• Install and configure computers, servers and network equipment.
• Visit customer sites to carry out repairs, upgrades and installations.
• Support new customer setups, migrations and infrastructure projects.
• Work with the wider technical team to resolve more complex issues.
• Keep support tickets and technical documentation up to date.
• Provide friendly and effective customer service.

Key Skills:

• Experience in an IT support role, ideally at 2nd line level.
• Good knowledge of Windows, Microsoft 365 and Windows Server.
• Understanding of Active Directory and Entra ID.
• Knowledge of networking, including DNS, DHCP, TCP/IP and VPNs.
• Experience troubleshooting hardware and connectivity issues.
• Good communication and problem-solving skills.
• The ability to work independently and as part of a team.
• A full UK driving licence and willingness to travel to customer sites.

Benefits:

• Exposure to a wide range of technologies and customer environments.
• Hands-on experience with infrastructure and networking projects.
• Training and opportunities to develop your technical skills.
• The chance to grow your career within an expanding business.