IT Support Technician - 2nd Line

Mackenzie Jones IT; Rickmansworth; On-site; GBP 36,000 - 40,000; Full time

Benefits offered by this job

Benefits Package

Job summary

Mackenzie Jones IT is seeking an IT Support Engineer (2nd Line) in Rickmansworth, Buckinghamshire, for a permanent, full-time onsite role. Start date is immediate.

You will provide IT support across Microsoft 365, on-premise infrastructure, networking and end-user computing within a school environment, collaborating with the IT Manager and taking ownership of incidents to improve reliability, security and performance.

Qualifications

• 2nd line IT support with root-cause resolution capabilities.
• Strong Microsoft 365 administration experience including Intune, Exchange Online and SharePoint.
• Active Directory / Entra ID administration and policy management.
• Experience with on-premise and hybrid server infrastructure.
• Excellent communication and customer-facing IT support.

Responsibilities

• Provide IT support across Microsoft 365 and on-premise infrastructure.
• Own incidents and drive timely resolution in a school environment.
• Support IT projects and infrastructure improvements.
• Contribute to reliability, security and performance of IT systems.

Skills

2nd Line IT Support

Microsoft 365 Admin

Entra ID / Active Directory

Intune / Endpoint Management

Windows Server Administration

Networking

IT Security

Helpdesk & Incident Management

End-User Computing

Audio/Visual Equipment

IP Telephony / CCTV / Access Control

Tools

Microsoft Intune

Autopilot

Windows Server

Active Directory

Group Policy

Azure AD

Exchange Online

SharePoint

Teams

Job description

IT Support Engineer - 2nd Line Support - Permanent

c£36k - £40k + Benefits Package

Rickmansworth, South East Buckinghamshire - Full-Time Onsite - Monday to Friday.

Education Sector Experience Preferred - Current or Previous Experience

Must be Eligible to work in the UK

Start Date - Immediate Start

2nd Line IT Support Technician to provide IT Support, Administration, Maintenance & Troubleshooting across Microsoft 365, IT Infrastructure, Networking & End-User Computing within an established school environment. Work closely with a hands-on IT Manager, will take ownership of technical incidents, support infrastructure improvements, assist with IT projects & contribute to the ongoing reliability, security & performance of the school's IT systems.

Technical Skills Required:

• 2nd Line IT Support: Troubleshooting Hardware, Software, Networking & Infrastructure issues through to root-cause resolution.
• Microsoft 365: Strong Administration across Microsoft 365, Intune, Exchange Online, SharePoint, MS Teams & associated Microsoft Applications.
• Microsoft Entra ID / Active Directory: User Administration, identity & access management, security groups, permissions, authentication & Group Policy.
• Microsoft Intune / Endpoint Management: Experience with device enrolment, configuration profiles, application deployment, compliance policies & endpoint management desirable.
• Windows Server: Administration, maintenance & troubleshooting of Windows Server environments, including Active Directory, Group Policy, file & print services.
• IT Infrastructure: Supporting On-premise & Hybrid Server Infrastructure, system availability, performance monitoring, backup & recovery.
• Virtualisation: Ideally have experience supporting Microsoft Hyper-V virtualised environments.
• Networking: Hands-on troubleshooting of LAN, Wi‑Fi, Network Connectivity, switches, wireless access points, TCP/IP, DNS & DHCP.
• IT Security: Supporting endpoint security, access controls, system updates, patch management & IT security best practices.
• Helpdesk & Incident Management: Managing and prioritising IT Support requests, troubleshooting incidents, maintaining technical documentation & ensuring timely resolution.
• End-User Computing: Supporting Windows 10/11, Laptops, Desktops, Printers, Peripherals & associated IT equipment.
• Audio/Visual Equipment: Supporting interactive displays, projectors, classroom technology & associated AV systems.
• Additional IT Support: supporting IP Telephony, CCTV, Access Control Systems & associated IT equipment.

Excellent communication skills, strong problem-solving ability, attention to detail and a proactive, customer-focused approach.

Working Hours:

Full-Time Onsite - Monday to Friday - 40 hours per week, year-round, with working hours arranged on an IT team rota covering 8.00am to 4.30pm.

Some flexibility may be required to support IT Infrastructure upgrades, maintenance & projects outside normal school hours.

Keywords: 2nd Line IT Support Technician, 2nd Line IT Engineer, IT Support Technician, IT Support Engineer, IT Technician, IT Engineer, Desktop Support Engineer, IT Infrastructure Support, Infrastructure Support Engineer, IT Systems Support, IT Helpdesk, Service Desk Analyst, Technical Support Engineer, Microsoft 365, M365, Office 365, O365, Microsoft Teams, Exchange Online, SharePoint, Microsoft Entra ID, Azure Active Directory, Active Directory, Windows Server, Windows 10, Windows 11, Microsoft Intune, Autopilot, Endpoint Management, Device Management, Group Policy, GPO, Hyper-V, Virtualisation, Hybrid Infrastructure, Azure, Networking, LAN, WAN, Wi‑Fi, Wireless Networking, TCP/IP, DNS, DHCP, Network Troubleshooting, IT Security, IT Infrastructure, School IT Support, Education IT Support, School IT Technician, Education Sector, School Management Systems, MIS, SIMS, iSAMS, Buckinghamshire, Hertfordshire, High Wycombe, Beaconsfield, Hemel Hempstead, Watford, Permanent. T6/MN/(phone number removed)