2nd Line Support

Reed Technology; Romford; On-site; GBP 37,000 - 41,000; Full time

Benefits offered by this job

Enhanced DBS

Job summary

Reed Technology is seeking a 2nd Line IT Support Engineer to support five schools in the Romford area. The role covers Windows environments, Active Directory, DNS and DHCP, and requires DBS clearance.

The contract runs for three months starting mid-November. You will handle 2nd line support tickets, troubleshoot hardware and software, and assist with system maintenance, backups and asset management across the sites.

Qualifications

• Experience in 1st/2nd Line IT support roles across education environments.
• Strong knowledge of Microsoft 365, Windows 10/11, AD, DNS and DHCP.
• Experience with Group Policy, Hyper-V/Virtualisation and print management.

Responsibilities

• Provide 1st and 2nd line IT support to staff across multiple school sites.
• Troubleshoot hardware, software and Microsoft-related issues.
• Manage and resolve service desk tickets within agreed timescales.

Skills

Microsoft 365

Windows 10/11

Active Directory

DNS/DHCP

Group Policy

Hyper-V/Virtualisation

Troubleshooting

Customer service

Travel between sites

DBS Update Service

Job description

2nd Line IT Support Engineer

Romford | Education Sector | £200-£220 per day | 3-Month Contract

Enhanced DBS required (DBS Update Service preferred)

We are recruiting for a 2nd Line IT Support Engineer to support a group of 5 schools across the Romford area. This is an initial 3-month contract starting in Mid-November.

Key Responsibilities

• Provide 1st and 2nd line IT support to staff across multiple school sites.
• Troubleshoot hardware, software and Microsoft-related issues.
• Manage and resolve service desk tickets within agreed timescales.
• Support Windows environments, Active Directory, DNS, DHCP and Group Policy.
• Assist with system maintenance, updates, backups and asset management.
• Troubleshoot end-user connectivity and network issues where required.

Essential Skills

• Previous experience in a 1st/2nd Line Support, IT Support Engineer or ICT Support role.
• Strong knowledge of:
• Microsoft 365
• Windows 10/11
• Active Directory
• DNS & DHCP
• Group Policy (GPO)
• Print Management
• Hyper-V / Virtualisation
• Excellent troubleshooting and customer service skills.
• Full UK driving licence and access to a vehicle to travel between sites.
• Enhanced DBS (Update Service preferred).

What's on Offer

• £200-£220 per day.
• Initial 3-month contract.
• Varied role supporting multiple schools within a friendly IT team.