2nd Line Support

Nextech; Leicester; Híbrido; GBP 21.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension scheme

Certification opportunities

Friendly team

Descripción de la vacante

Nextech is seeking a 2nd Line IT Support Engineer to join our growing IT services team in Leicester. You will resolve escalated issues, support Windows environments, AD, Exchange, and Office 365, and help enhance IT service delivery for end users.

The role offers hybrid/on-site work as required and a salary up to £35,000 per year, with opportunities for certifications and career development in a collaborative team.

Formación

• 2+ years’ experience in an IT support role with 2nd line exposure.
• Strong knowledge of Microsoft environments (Windows 10/11, Windows Server, O365, AD).
• Familiarity with networking fundamentals (routers, switches, firewalls, VPNs).
• Excellent troubleshooting and communication skills, able to explain tech to non-tech users.
• Proactive, able to prioritise and manage multiple tasks.
• Full UK driving licence; occasional travel may be required.

Responsabilidades

• Act as escalation point for 1st Line queries, resolving complex issues.
• Support and administer Windows desktops and servers.
• Troubleshoot Office 365, Active Directory, Exchange, and basic networking.
• Install, configure, and maintain hardware, software, and peripherals.
• Provide remote and on-site support to users across locations.
• Document solutions, maintain accurate records, and share knowledge.
• Assist with IT projects, including upgrades and migrations.

Conocimientos

2+ years experience

Microsoft environments

Networking basics

Troubleshooting skills

Multi-tasking

Driving licence

Descripción del empleo

Job Title: 2nd Line IT Support Engineer
Location: Leicester (Hybrid/On-Site as Required)
Salary: Up to £35,000 per annum

Are you an experienced IT Support Engineer ready to take the next step in your career? We're looking for a 2nd Line IT Support Engineer to join a growing IT services team, providing high-quality technical support across a range of systems and technologies.

This role is perfect for someone who enjoys problem-solving, working directly with end users, and contributing to projects that enhance IT service delivery.

Key Responsibilities

• Act as an escalation point for 1st Line queries, resolving complex issues efficiently.
• Support and administer Windows desktop and server environments.
• Troubleshoot Office 365, Active Directory, Exchange, and basic networking problems.
• Install, configure, and maintain hardware, software, and peripherals.
• Provide remote and on-site support to users across multiple locations.
• Document solutions, maintain accurate records, and contribute to knowledge sharing.
• Assist with IT projects, including system upgrades and migrations.

What You'll Bring

• 2+ years’ experience in an IT support role, ideally with exposure to 2nd line responsibilities.
• Strong knowledge of Microsoft environments (Windows 10/11, Windows Server, O365, AD).
• Familiarity with networking fundamentals (routers, switches, firewalls, VPNs).
• Excellent troubleshooting and communication skills, with the ability to explain technical issues to non-technical users.
• A proactive approach, with the ability to prioritise and manage multiple tasks.
• Full UK driving licence (occasional travel may be required).

Benefits

• Salary up to £35,000 (DOE).
• Opportunities for professional development and certification.
• Pension scheme and company perks.
• Friendly and supportive team environment.