2nd Line Engineer

ECS Resource Group; City Of London; Hybrid; GBP 30,000 - 38,000; Full time

Job summary

ECS Resource Group is seeking a 2nd Line Engineer in London. The role involves hands-on IT support across Microsoft 365, Windows, Intune, Entra ID, Azure and PowerShell automation.

You will troubleshoot a range of Microsoft and Windows issues, support account and access problems, and contribute to scripting and automation efforts to improve support processes.

Qualifications

• Experience in IT support, service desk or similar role.
• Strong Windows and Microsoft 365 troubleshooting.
• Good customer service and communication skills.
• Experience with Intune, Entra ID, Azure or PowerShell beneficial.
• Interest in scripting and automation.
• MSP or multi-client experience advantageous but not essential.
• Keen to learn and develop technical skills.

Responsibilities

• Troubleshooting Microsoft 365 and Windows issues
• Resolving incidents and service requests
• Supporting account and access issues
• Device setup, configuration and enrolment
• Supporting Intune, Entra ID and Azure environments
• Helping maintain and improve PowerShell scripts
• Identifying repetitive tasks that could be automated
• Supporting endpoint policies, monitoring and patching
• Maintaining clear technical documentation

Skills

IT support

Windows troubleshooting

Microsoft 365 troubleshooting

Customer service

Scripting automation

MSP/multi-client

Willing to learn

Tools

Intune

Entra ID

Azure

PowerShell

Job description

2nd Line Engineer

Location: London, SE1

Salary: £30,000-£38,000 depending on experience

Working Pattern: Hybrid - 3 days onsite / 2 days working from hom

We're looking for a 2nd Line Engineer to join a growing technical team in London.

This is a great opportunity for someone with a strong IT support background who wants to continue developing their skills across Microsoft 365, Windows, Intune, Entra ID, Azure and PowerShell automation.

The Role

You'll provide hands-on technical support to users and client environments, troubleshooting a range of Microsoft and Windows-related issues. Alongside day-to-day support, you'll also have the opportunity to get involved with scripting and automation to help improve and streamline support processes.

Key Responsibilities

• Troubleshooting Microsoft 365 and Windows issues


• Resolving incidents and service requests


• Supporting account and access issues


• Device setup, configuration and enrolment


• Supporting Intune, Entra ID and Azure environments


• Helping maintain and improve PowerShell scripts


• Identifying repetitive tasks that could be automated


• Supporting endpoint policies, monitoring and patching


• Maintaining clear technical documentation

What We're Looking For

• Previous experience within IT Support, Service Desk or a similar technical support role


• Strong Windows and Microsoft 365 troubleshooting skills


• Good customer service and communication skills
  
• Experience with Intune, Entra ID, Azure or PowerShell would be beneficial


• An interest in scripting and automation


• MSP or multi-client experience would be advantageous but isn't essential


• Someone keen to learn and develop their technical skills

You don't need experience with every technology listed. This role would suit someone with a solid support background who is looking for a position where they can develop further into Microsoft cloud technologies and automation.