2nd Line Support

Reed; Cambridgeshire and Peterborough; On-site; GBP 19,000 - 28,000; Full time

Job summary

The 2nd Line IT Support Engineer role in Peterborough is an onsite, hands-on position within a busy school IT team. You will support staff and students, resolving escalated tickets and maintaining a high standard of service.

You will work with Microsoft technologies, assist with infrastructure projects, and mentor junior team members while ensuring proper documentation and excellent end-user support.

Qualifications

• Experience providing 2nd line IT support in a school or corporate environment.
• Ability to troubleshoot hardware, software, network and system issues.
• Experience administering Microsoft 365, Windows and Active Directory environments.

Responsibilities

• Provide 2nd line support for users across the school.
• Troubleshoot hardware, software, network and system issues.
• Support and administer Microsoft 365, Windows and Active Directory environments.
• Assist with SCCM administration, software deployments and device management.
• Work closely with the IT Manager on infrastructure-related tasks and projects.
• Support, mentor and provide guidance to junior IT staff.
• Manage and resolve escalated service desk tickets.
• Maintain accurate documentation and technical records.
• Ensure excellent customer service is provided to all end users.

Skills

Microsoft 365

Windows

Active Directory

SCCM

Tools

Microsoft 365

Windows

Active Directory

SCCM

Job description

2nd Line IT Support Engineer Peterborough (Onsite) 3 Month Contract £17.01 per hour

The Role

An opportunity has arisen for a 2nd Line IT Support Engineer to join a busy IT team within a school environment in Peterborough. Working closely with the IT Manager, you will provide day-to-day technical support across the organisation, ensuring staff and students receive a high-quality IT service.

This is a hands‑on position supporting Microsoft technologies, resolving escalated support tickets, assisting with infrastructure projects, and helping to develop junior members of the team.

Key Responsibilities

• Provide 2nd line support for users across the school.
• Troubleshoot hardware, software, network and system issues.
• Support and administer Microsoft 365, Windows and Active Directory environments.
• Assist with SCCM administration, software deployments and device management.
• Work closely with the IT Manager on infrastructure-related tasks and projects.
• Support, mentor and provide guidance to junior IT staff.
• Manage and resolve escalated service desk tickets.
• Maintain accurate documentation and technical records.
• Ensure excellent customer service is provided to all end users.