1st Line IT Engineer – London | Remote Fridays + Training

Context Recruitment; England; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Training and certification funding

Job summary

A leading IT Managed Service Provider is seeking a motivated 1st Line Engineer to provide customer support. This permanent role offers exposure to varied IT systems, from troubleshooting to project duties, while ensuring excellent service for clients in London. The ideal applicant will have experience in a support role and strong skills in Windows and Microsoft 365. Offering a salary up to £30,000 and opportunities for training and certification funding, this position includes a hybrid work model with remote work on Fridays.

Qualifications

• Experience in a 1st line role, preferably in IT Services.
• Ability to explain technical terms in simple language.
• Basic hardware knowledge.

Responsibilities

• Provide remote troubleshooting and resolution of IT incidents.
• Log service desk tickets on PSA software.
• Maintain communication with customers about ticket statuses.
• Produce accurate technical documentation.
• Assist with project deployments as needed.

Skills

Customer service skills

Troubleshooting skills

Analytical skills

Problem-solving skills

Tools

Windows 10/11

Microsoft Office

Microsoft 365

PSA software

Mobile devices

Job description

A leading IT Managed Service Provider is seeking a motivated 1st Line Engineer to provide customer support. This permanent role offers exposure to varied IT systems, from troubleshooting to project duties, while ensuring excellent service for clients in London. The ideal applicant will have experience in a support role and strong skills in Windows and Microsoft 365. Offering a salary up to £30,000 and opportunities for training and certification funding, this position includes a hybrid work model with remote work on Fridays.