2nd Line Tech Bar Engineer — Hybrid Onsite/Remote Support

Skillsbay Limited; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading IT support provider in Greater London seeks an experienced 2nd Line Tech Bar Engineer. The role involves providing high-quality technical support in both onsite and remote environments. Candidates must have 2–5 years of experience in a support role with a strong emphasis on macOS and Microsoft 365 services. Knowledge in troubleshooting various platforms and strong customer service skills are essential. This position supports end users in secure environments with an emphasis on service improvement and adherence to ITIL standards.

Qualifications

• 2–5 years’ experience in a 2nd line support or Tech Bar environment.
• Strong macOS support experience and knowledge of Windows, iOS, and Android.
• Hands-on experience supporting Microsoft 365 services.

Responsibilities

• Provide 2nd line technical support to end users via Tech Bar and remote.
• Troubleshoot and resolve issues across macOS, Windows, iOS, and Android.
• Collaborate with infrastructure, application, and security teams.

Skills

macOS support

Microsoft 365 services

troubleshooting

Tools

ServiceNow

Jira

Job description

A leading IT support provider in Greater London seeks an experienced 2nd Line Tech Bar Engineer. The role involves providing high-quality technical support in both onsite and remote environments. Candidates must have 2–5 years of experience in a support role with a strong emphasis on macOS and Microsoft 365 services. Knowledge in troubleshooting various platforms and strong customer service skills are essential. This position supports end users in secure environments with an emphasis on service improvement and adherence to ITIL standards.