2nd Line Engineer

Compleat Food Group; Bristol; On-site; GBP 35,000 - 37,000; Full time

Job summary

A leading food manufacturing company in Bristol seeks an experienced IT 2nd Line Engineer to provide technical support. The role involves managing escalated incidents and working collaboratively in a time-critical environment. Candidates should thrive in fast-paced settings and be capable of delivering exceptional customer service. This permanent position requires on-site presence, offering a competitive salary and the opportunity to contribute to efficient operations within the organization.

Qualifications

• Experience in providing technical support in a fast-paced environment.
• Ability to manage and resolve escalated incidents effectively.

Responsibilities

• Provide 2nd line technical support across multiple locations.
• Deliver exceptional customer service and support infrastructure troubleshooting.

Job description

2nd Line Engineer

IT 2nd Line Engineer Bristol

£35,000£37k | Permanent | Bristol (Fully onsite)

The Compleat Food Group

Join TCFG and help keep our fast-moving food business running smoothly.

We're on a mission to create great tasting food thats better for people and the planet and our IT team plays a crucial role in keeping our operations connected, efficient, and resilient. We're now looking for an experienced IT 2nd Line Engineer to support our Bristol site and wider Group locations.

If you thrive in fast-paced environments, love solving technical challenges, and want to be part of a collaborative, purpose-led organisation, wed love to hear from you.

About the Role

This role provides 2nd line technical support across TCFG, with priority given to your home site in Bristol . Youll handle escalated incidents, deliver exceptional customer service, support infrastructure troubleshooting, and help drive continuous improvement across our IT operations.

Youll work onsite, supporting a diverse set of users within a 24 / 7, time-critical manufacturing environment.

What Youll Be Doing

• Manage and resolve escalated incidents from the Service Desk within SLA

Work collaboratively with the 2nd Line Engineering team to meet Group-wide...