2nd & 3rd Line IT Support Engineer

Solutions Engineering Recruitment; England; On-site; GBP 35,000 - 45,000; Full time

Job summary

A Managed Service Provider in the United Kingdom is seeking an experienced 2nd / 3rd Line IT Support Engineer to provide high-level support. The role includes managing escalated tickets, supporting Microsoft 365, and contributing to continuous improvement. You will need to have experience in an MSP environment, strong troubleshooting skills, and a full UK driving licence. This position offers a salary between £35,000 and £45,000, along with opportunities for career progression and professional development.

Benefits

Paid certifications

Ongoing professional development

Career progression opportunities

Qualifications

• Proven experience working within an MSP environment.
• Full UK driving licence.
• Experience with Microsoft 365, Azure, Active Directory.

Responsibilities

• Providing 2nd and 3rd line remote and on-site support.
• Managing escalated tickets and complex technical issues.
• Supporting and maintaining Microsoft 365 and networking environments.

Skills

Troubleshooting across desktop technologies

Troubleshooting across server technologies

Networking technologies

Strong communication skills

Proactive mindset

Tools

Microsoft 365

Azure

Active Directory

Firewalls

Backups

Virtualisation

Job description

2nd / 3rd Line IT Support Engineer - Send - £45,000 - Great Opportunity!

Are you an experienced 2nd / 3rd Line IT Support Engineer with a background in MSP environments? Do you enjoy working in a fast-paced setting where no two days are the same? If so, this could be the perfect next step in your career.

We’re working with a growing Managed Service Provider currently operating with a close-knit team of three, with ambitious plans to expand over the coming years. This is a fantastic opportunity to join early in their growth journey and play a key role in shaping the technical direction of the business.

The Role

You’ll be providing high-level support to a diverse client base, handling escalations, project work, and contributing to continuous improvement across client environments.

Key responsibilities include:

• Providing 2nd and 3rd line remote and on-site support
• Managing escalated tickets and complex technical issues
• Supporting and maintaining Microsoft 365, Windows Server, and networking environments
• Assisting with infrastructure upgrades and cloud migrations
• Contributing to documentation and best practice improvements
• Delivering excellent customer service at all times

About You

• Proven experience working within an MSP environment (essential)
• Strong troubleshooting skills across desktop, server, and network technologies
• Experience with Microsoft 365, Azure, Active Directory, firewalls, backups, and virtualisation
• Full UK driving licence (essential)
• Keen, enthusiastic, and motivated to develop
• Strong communication skills and a proactive mindset

What’s On Offer

• £35,000 – £45,000 salary (depending on experience)
• Modern office environment
• On-site parking
• Paid certifications and ongoing professional development
• Genuine career progression as the company grows
• Opportunity to be a key part of an ambitious and expanding MSP

The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to owen @ serlimited . com.

SER-IN