2681 - Operational Support Manager

NHS; Barnsley; On-site; GBP 40,000 - 50,000; Full time

Job summary

A healthcare organization in Barnsley is seeking an Operational Support Manager for its Medicine Division. This role involves leading operational and administrative efforts in Cardiology and Respiratory services to ensure effective patient care. Candidates must have operational management experience in healthcare, strong communication skills, and a commitment to quality care. The position entails collaboration with clinical teams and oversight of service planning, supporting patient flow, performance targets, and workforce planning.

Qualifications

• Management and leadership experience within the NHS.
• Operational management experience in a complex health or social care environment.
• Knowledge of performance management methodologies.

Responsibilities

• Provide operational leadership and support across Cardiology and Respiratory services.
• Collaborate with clinical leads and nursing teams.
• Support service planning and demand management.

Skills

Operational management experience

Strong organisational skills

Confident communication

Leadership skills

Patient care commitment

Education

Postgraduate Health or Management Diploma or commitment to obtain

Job description

This post is a 12 month fixed term/secondment opportunity

BarnsleyHospital NHS Foundation Trust is seeking a dedicated Operational Support Manager to join our Medicine Division. Working 37.5 hours per week, you will provide operational and administrative leadership for both our Cardiology and Respiratory services.

You will be instrumental in supporting patient flow, performance targets, workforce planning, and the delivery of high quality outcomes.

We are looking for someone who is:

• Experienced in operational management within a healthcare setting
• A confident communicator with strong organisational and leadership skills.
• Able to work autonomously while maintaining close collaboration with their job share partner and wider team.
• Committed to delivering high standards of patient care and continuous service improvement

Main duties of the job

This key Band 6 role will support the day-to-day operational management and service delivery within Cardiology and Respiratory Services, ensuring safe, effective, and efficient patient care. You will work closely with clinical and operational teams to maintain service performance, support quality improvement initiatives, and contribute to the strategic development of these vital specialties.

KeyResponsibilities:

• Provide operational leadership and support across Cardiology and Respiratory services.
• Work collaboratively with clinical leads, nursing teams, and administrative staff.
• Support service planning, capacity and demand management, and delivery of performance targets.
• Lead on day-to-day problem-solving and escalation of service pressures.
• Contribute to the implementation of quality and safety improvement programmes.
• Support workforce planning and staff engagement within the services.

About us

We reserve the right to close positions early

BarnsleyHospital NHS Foundation Trust is a high performing Trust, currently rated Good by the Care Quality Commission (CQC) and achieving significant progress in the delivery of our strategic objectives, including our ambition to be the best Place to Work.

We scored best in the country in the most recent NHS Staff Survey for teamwork, compassionate leadership, and supporting work/life balance. In 2024's survey, the Trust also scored above average in every theme of the NHS People Promise the promise NHS colleagues make to each other to improve the experience of working in the NHS for everyone.

We are proud of the commitment of our colleagues to ensuring a strong and sustainable future and our organisation is highly valued by our local communities.

There has never been a better time to join Barnsley Hospital. It is moving at pace and a we can do this attitude is evident right through the organisation.

BarnsleyHospital NHS FT is committed to promoting equality of opportunity and fair treatment to all applicants.

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link on the right hand side of the advert to check your eligibility, please note that band 2 and 3 entry roles are no longer eligible for sponsorship.

The cost of the DBS (criminal records check) for Band 6 and above roles will only be met by the successful candidate(s) through salary deduction.

Job responsibilities

Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities.

Person Specification

Trust Values

• In around 100 words please describe what Equality & Diversity means to you and why they are important.
• In around 100 words please describe what motivates you to do a good job.

Qualifications

• Postgraduate Health or Management Diploma or willing to work towards.

Knowledge and Awareness

• Understanding of Health care and Social Care management environment and roles and responsibilities within it.
• Capacity and Demand awareness.
• Performance management methodology.
• Ability to assimilate & co-ordinate various agendas prioritising appropriately.
• Knowledge and awareness of
• National targets and local access targets
• National Service Frameworks
• Clinical Governance
• Sound understanding of management processes and procedures.
• Service Improvement methodologies.
• Understanding and working knowledge of an electronic patient record system (EPR).
• Clinical Engagement.
• Waiting list and outpatient management.

Experience

• Demonstrate management and leadership experience within the NHS.
• Experience in operational management within a complex health or social care environment.
• Demonstrable experience of NHS administrative process.
• Track record of undertaking and successfully completing change management.
• Demand and capacity planning experience.
• Cancer pathway management.
• Business planning.
• Complex change.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.