257876 - Clinical Services Secretary

NHS National Services Scotland; Wishaw; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Annual leave 35 days

NHS pension scheme

Incremental salary progression

Sick leave increases with service

NHS discounts

Job summary

NHS Lanarkshire is seeking a dedicated administrator to provide full secretarial and administrative support to a multi-disciplinary team. The role includes managing information systems, coordinating referrals, and handling correspondence to ensure efficient department operation.

The post requires strong IT and organisational skills, excellent communication, and at least two years of secretarial experience. The role contributes to patient care and supports performance monitoring across services.

Qualifications

• RSA3/SVQ3/NC in Secretarial Studies or equivalent.
• Proficient IT Skills with Microsoft Office.
• Excellent organisation skills and the ability to prioritise and work on own initiative.
• Excellent oral and written communication skills.
• Excellent time management skills.
• Ability to work under pressure.
• Minimum requirement of two years secretarial experience in an equivalent position

Responsibilities

• To provide a comprehensive secretarial and administrative support including the use of audio/copy typing, photocopying, word processing, and management information systems to facilitate the smooth running of the department.
• To collect and collate patient/performance monitoring/staff governance activity and produce all statistical information.
• To monitor and maintain the waiting list and referral system for the department.
• To collect, prioritise and distribute incoming and outgoing correspondence and telephone calls and initiate action as required.
• To be the first point of contact and liaise with relatives, carers, clients and other agencies by telephone or face to face to maintain the operation of the department.

Education

RSA3/SVQ3/NC in Secretarial Studies or equivalent

Tools

Microsoft Office

Job description

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Role

The post holder is required to provide a full administrative and secretarial service to a multi disciplinary team including the management of information systems and the co‑ordination of the clinical referral system

Responsibilities

• To provide a comprehensive secretarial and administrative support including the use of audio/copy typing, photocopying, word processing, the use of management information systems and email to facilitate the smooth and effective running of the department.
• To collect and collate all patient / performance monitoring/ staff governance activity and produce all statistical information associated with this.
• To monitor and maintain the waiting list and referral system for the department.
• To collect, prioritise and distribute incoming and outgoing correspondence and telephone calls on behalf of the team and to initiate action where required to ensure relevant and timely responses.
• To be the first point of contact and to liaise with relatives, carers, clients and other agencies by telephone or face to face to maintain the satisfactory operation of the department.

What You'll Bring:

• RSA3/SVQ3/NC in Secretarial Studies or equivalent.
• Proficient IT Skills which include a working knowledge of Microsoft office packages.
• Excellent organisation skills and the ability to prioritise and work on own initiative.
• Excellent oral and written communication skills.
• Excellent time management skills.
• Ability to work under pressure.
• Minimum requirement of two years secretarial experience in an equivalent position

What we Offer

• Annual Leave - 35 days including public holidays
• Generous NHS pension scheme
• Annual incremental salary progression
• Paid sick leave increasing with length of service
• NHS discounts and more.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

*Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children's settings.