Administration Assistant - PSSD

NHS National Services Scotland; Airdrie; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Annual Leave - 35 days including pubic

Generous NHS pension scheme

Annual incremental salary progression

Paid sick leave increasing with length

NHS discounts and more

Job summary

NHS Lanarkshire is seeking an administrative professional to provide high-level support to the Property and Support Services team. The role focuses on efficient handling of typing, filing, audio typing, mail, and meeting support to ensure smooth service delivery.

Working pattern is Monday to Friday, 09:00–17:00. You will be the first point of contact for staff, manage correspondence, and assist with agendas, notes, and action follow-ups to support management teams.

Qualifications

• SVQ3 or equivalent.
• Communication skills – both written and verbal, office management skills.
• Proficient in PC programmes.
• General administration and office experience.

Responsibilities

• Provide a comprehensive administrative service including typing, filing, audio typing, photocopying and letter composition.
• Act as first point of contact handling telephone and face-to-face enquiries from all staff groups.
• Manage departmental mail and assist in efficient service delivery.
• Support meetings by arranging facilities, preparing agendas, distributing papers, and recording notes.

Skills

Communication skills

Office management

Education

SVQ3 or equivalent

Tools

PC programmes

Job description

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Role

To provide a high level, efficient and effective support service to the Property and Support Services team to ensure all functions and tasks are discharged to internal and external parties in all work streams.

The working pattern for this role is: Monday - Friday (09.00am - 17.00pm)

In this key role, you will:

• To provide a comprehensive administrative service, to ensure efficiency of department, including typing, filing, audio typing, photocopying and the composition of letters, the use of management information systems and e-mail to facilitate the smooth and effective running of the department.
• As first point of contact, deal with telephone and face to face enquiries from all staff groups, directing and prioritising queries as appropriate, to ensure efficiency and effectiveness of service delivery.
• Manage departmental mail, responding where appropriate and directing/prioritising to assist in the efficiency of the service delivery.
• To provide support to a wide range of meetings including arranging facilities/venues, preparing agendas and distributing supporting papers to participants. Attend meetings to record notes and distribution of notes and relevant papers, reporting any issues. Following up with management team on action points to ensure they are updated and complete.

What You'll Bring

• SVQ3 or equivalent.
• Communication skills – both written and verbal, office management skills
• Proficient in PC programmes.
• General administration and office experience.

What we Offer

As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:

• Annual Leave - 35 days including public holidays
• Generous NHS pension scheme
• Annual incremental salary progression
• Paid sick leave increasing with length of service
• NHS discounts and more.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

*Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.

For informal discussion, please contact Douglas Mullen, on [e-mail]

If you have any questions about the recruitment process or require support with your application, contact Lynn Deas, Recruitment Administrator on [e-mail]

Interested?

Full details about the role are provided in the attached Job Description and Person Specification.

Please review our Application Guidance which explain key information including closing dates, amendments, right‑to‑work requirements, sponsorship eligibility and important points to be aware of before submitting your application

You can also learn more about working with NHS Lanarkshire by viewing our Information Pack

Unless otherwise stated, the deadline for applications is 23:59 hours on the closing date. Please note, CVs will not be accepted.