Clerical Officer - Admin

NHS National Services Scotland; Hamilton; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Annual Leave 35 days

NHS pension scheme

Annual incremental salary progression

Paid sick leave

NHS discounts

Job summary

NHS Lanarkshire is seeking an Administrative and Clerical support to assist clinical and non-clinical staff and help ensure the smooth running of the service.

The role operates Monday to Friday 08:30-13:15hrs and includes reception, switchboard, mail distribution, and information provision to patients and service users. Strong communication and IT skills and the ability to work under pressure are essential.

Qualifications

• Educated to standard grade level or experience in a similar role.
• Well developed interpersonal skills in customer care.
• Excellent communication skills.
• Good organisational and planning skills.
• Understanding of a range of procedures and processes.
• Ability to prioritise work and work on own initiative whilst under pressure.
• Proficient I.T. skills which include a working knowledge of Microsoft packages.
• Ensuring confidentiality, diplomacy and discretion are maintained at all times

Responsibilities

• Provide Administrative and Clerical support to clinical/corporate staff to facilitate more appropriate use of clinical/corporate resources.
• Provide patients and other service users with information and assistance as appropriate.
• General reception duties
• Switchboard
• Sort and distribute incoming and outgoing mail
• Photocopying

Skills

Interpersonal skills

Communication skills

Organisation

IT skills

Confidentiality

Prioritisation

Microsoft Office

Education

Standard grade education

Tools

Microsoft Office

Job description

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Role

To provide comprehensive Administrative and Clerical support to clinical and non-clinical staff in order to ensure the smooth running of the service.

The working pattern for this role is: Monday to Friday 0830-1315hrs

In this key role, you will:

• Provide Administrative and Clerical support to clinical/corporate staff to facilitate more appropriate use of clinical/corporate resources
• Provide patients and other service users with information and assistance as appropriate
• General reception duties
• Switchboard
• Sort and distribute incoming and outgoing mail
• Photocopying

What You'll Bring:

• Educated to standard grade level or experience in a similar role
• Well developed interpersonal skills in customer care.
• Excellent communication skills.
• Good organisational and planning skills.
• Understanding of a range of procedures and processes.
• Ability to prioritise work and work on own initiative whilst under pressure.
• Proficient I.T. skills which include a working knowledge of Microsoft packages.
• Ensuring confidentiality, diplomacy and discretion are maintained at all times

What we Offer

As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:

• Annual Leave - 35 days including public holidays
• Generous NHS pension scheme
• Annual incremental salary progression
• Paid sick leave increasing with length of service
• NHS discounts and more.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

*Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.

For informal discussion, please contact Doreen Buttery, on [e-mail]

If you have any questions about the recruitment process or require support with your application, contact Lynn Deas, Recruitment Administrator

Interested?

Full details about the role are provided in the attached Job Description and Person Specification.

Please review our Application Guidance which explain key information including closing dates, amendments, right‑to‑work requirements, sponsorship eligibility and important points to be aware of before submitting your application

You can also learn more about working with NHS Lanarkshire by viewing our Information Pack

Unless otherwise stated, the deadline for applications is 23:59 hours on the closing date.

Please note, CVs will not be accepted.