257854 - Receptionist/Clerical Officer

NHS National Services Scotland; Coatbridge; On-site; GBP 26,000 - 36,000; Part time

Benefits offered by this job

Annual Leave 35 days

NHS pension scheme

Annual incremental salary progression

Paid sick leave

NHS discounts and more

Job summary

NHS Lanarkshire is seeking an experienced ward administrator to provide a comprehensive administrative service to medical and nursing teams in the ward environment. The role supports patient care by ensuring timely case notes and efficient handling of enquiries.

Working pattern is Monday and Tuesday 9 am to 4.42 pm, based at Coatbridge's Coathill Hospital, with potential cover across Lanarkshire clinics as needed.

Qualifications

• Good basic education.
• Basic understanding of office procedures.
• Proficient in use of Software systems.
• Good organisational and communication skills.

Responsibilities

• Provide a high quality administrative service for the medical and nursing staff to ensure efficiency in patient care.
• Ensure availability of case notes at the time of patient admission, which may involve liaising with other hospitals.
• Deal with telephone and face‑to‑face enquiries from all staff groups, patients, relatives, carers providing information directly and prioritising queries as appropriate ensuring efficiency and effectiveness of service delivery.
• Responsible for arranging review appointments for the appropriate clinic and arranging transport to facilitate the patient journey.
• Responsible for ensuring all blood reports. X‑ray reports, nursing kardex and all relevant correspondence are filed in case notes after being signed by a doctor.

Skills

Basic education

Office procedures

Software systems

Organisational skills

Communication skills

Education

Good basic education

Job description

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Role

To provide a comprehensive administrative service to the medical and nursing teams within the ward environment

The working pattern for this role is Monday and Tuesday 9 am to 4.42 pm

This post is based at Coathill Hospital. The Service is Lanarkshire wide and staff may be asked to cover other clinics to meet service needs.

In this key role, you will:

Provide a high quality administrative service for the medical and nursing staff to ensure efficiency in patient care.

Ensure availability of case notes at the time of patient admission, which may involve liaising with other hospitals.

Deal with telephone and face‑to‑face enquiries from all staff groups, patients, relatives, carers providing information directly and prioritising queries as appropriate ensuring efficiency and effectiveness of service delivery.

Responsible for arranging review appointments for the appropriate clinic and arranging transport to facilitate the patient journey.

Responsible for ensuring all blood reports. X‑ray reports, nursing kardex and all relevant correspondence are filed in case notes after being signed by a doctor.

What You'll Bring:

Good basic education.

Basic understanding of office procedures.

Proficient in use of Software systems.

Good organisational and communication skills.

What we Offer

As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:

• Annual Leave - 35 days including public holidays
• Generous NHS pension scheme
• Annual incremental salary progression
• Paid sick leave increasing with length of service
• NHS discounts and more.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

*Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children's settings.

For informal discussion, please contact Lorraine Russell, Operational Services Manager on [e-mail]

If you have any questions about the recruitment process or require support with your application, contact Gemma Irwin, Recruitment Administrator on [e-mail]

Interested?

Full details about the role are provided in the attached Job Description and Person Specification.

Please review our Application Guidance which explain key information including closing dates, amendments, right‑to‑work requirements, sponsorship eligibility and important points to be aware of before submitting your application

You can also learn more about working with NHS Lanarkshire by viewing our Information Pack