257842 - Clerical Officer

NHS National Services Scotland; Cumbernauld; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Annual Leave 35 days

NHS pension scheme

Annual incremental salary progression

Paid sick leave increasing with length

NHS discounts

Job summary

NHS Lanarkshire is seeking an Administrative/Clerical Assistant to provide comprehensive support to clinical and non-clinical staff. You will handle reception duties, switchboard tasks, mail distribution, and appointment management to ensure the smooth running of the service.

Excellent communication and organisational skills are essential, with the ability to work under pressure and maintain confidentiality. NHS pension and annual leave are among the offers for this role.

Qualifications

• Educated to standard grade level or experience in a similar role.
• Well developed interpersonal skills in customer care.
• Excellent communication skills.
• Good organisational and planning skills.
• Understanding of a range of procedures and processes.
• Ability to prioritise work and work on own initiative whilst under pressure.
• Proficient IT skills which include a working knowledge of Microsoft packages.
• Ensuring confidentiality, diplomacy and discretion are maintained at all times

Responsibilities

• General reception duties.
• Switchboard.
• Sort and distribute incoming and outgoing mail.
• Photocopying.
• Faxing.
• Filing.
• Day to day maintenance of departmental requirements to ensure the smooth running of the department.
• Dealing with enquiries, either face-to-face or by telephone, from the general public, patients and external agencies.
• Maintain appointment systems.
• Resolve disputed appointment times, offer new appointments and re-arrange existing appointments.

Skills

Interpersonal skills

Communication skills

Organisation & planning

Procedures knowledge

Prioritisation

IT skills/Microsoft

Confidentiality & discretion

Education

Standard grade or equivalent experience

Tools

Microsoft Office

Job description

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Role

To provide comprehensive Administrative and Clerical support to clinical and non-clinical staff in order to ensure the smooth running of the service

• General reception duties.
• Switchboard.
• Sort and distribute incoming and outgoing mail.
• Photocopying.
• Faxing.
• Filing.
• Day to day maintenance of departmental requirements to ensure the smooth running of the department.
• Dealing with enquiries, either face-to-face or by telephone, from the general public, patients and external agencies.
• Maintain appointment systems.
• Resolve disputed appointment times, offer new appointments and re-arrange existing appointments.

What You’ll Bring:

• Educated to standard grade level or experience in a similar role
• Well developed interpersonal skills in customer care.
• Excellent communication skills.
• Good organisational and planning skills.
• Understanding of a range of procedures and processes.
• Ability to prioritise work and work on own initiative whilst under pressure.
• Proficient I.T. skills which include a working knowledge of Microsoft packages.
• Ensuring confidentiality, diplomacy and discretion are maintained at all times

What we Offer

• Annual Leave - 35 days including public holidays
• Generous NHS pension scheme
• Annual incremental salary progression
• Paid sick leave increasing with length of service
• NHS discounts and more.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

*Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.