NHS 24/7 Switchboard Operator - Front Desk & Emerg

University Hospital Southampton NHS FT; Southampton; On-site; GBP 21,000 - 25,000; Full time

Job summary

University Hospital Southampton NHS Foundation Trust is offering a permanent Switchboard Operator role. The post involves operating a 24/7 switchboard and front-of-house telephone support for internal departments, GP surgeries, and external contacts.

Candidates must be flexible for day, evening, night, and weekend shifts and will receive full training on all aspects of the role. The Trust values patient care and efficient communication, with a focus on accuracy, confidentiality, and quick

Qualifications

• Literacy and numeracy skills that are GCSE standard or equivalent.
• Proven work experience in the use of computerised technology.

Responsibilities

• Operate the 24/7 switchboard to answer and route calls for internal and external customers.
• Provide front-of-house telephone interface service with accuracy and politeness.
• Work various shifts including days, evenings, nights, weekends and bank holidays.
• Receive training on all aspects of the role and contribute to a calm, responsive service.

Skills

Literacy skills

Numeracy skills

Customer service

Education

GCSE English and Maths or equivalent

Tools

Computerised systems

Job description

University Hospital Southampton NHS Foundation Trust is offering a permanent Switchboard Operator role. The post involves operating a 24/7 switchboard and front-of-house telephone support for internal departments, GP surgeries, and external contacts.

Candidates must be flexible for day, evening, night, and weekend shifts and will receive full training on all aspects of the role. The Trust values patient care and efficient communication, with a focus on accuracy, confidentiality, and quick