NHS Emergency Switchboard Operator (24/7)

Liverpool University Hospitals Nhs Foundation Trust; Liverpool; On-site; GBP 12,000 - 18,000; Full time

Job summary

Liverpool University Hospitals NHS Foundation Trust is seeking a Telephonist to join the switchboard team. The post involves handling emergency and routine calls, operating paging and IT systems, and supporting the 24/7 service across our hospitals.

The ideal candidate will be able to work under pressure, with NHS terminology experience and a collaborative approach. The role requires flexibility, good communication, and reliability to ensure patient and staff welfare across Aintree University

Qualifications

• Educated to GCSE or equivalent.
• Demonstrable experience as a Telephonist/call centre staff /helpdesk staff
• Excellent IT skills with knowledge and experience of Microsoft products
• Be able to work under pressure in a sensitive environment
• Be able to make decisions

Responsibilities

• Answering calls daily handling queries quickly and efficiently using bespoke software packages to do so.
• Manning hospital emergency call line and liaising with correct emergency teams.
• Upkeep and maintenance of hospital paging system. Monitor and report critical gas alarms for repair.
• Report lift entrapments and liaise with those entrapped.
• NWAS Northwest Ambulance booking service

Skills

Telephone handling

IT literacy

Microsoft Office

Teamwork

Education

GCSE or equivalent

Tools

NHS software

Job description

Liverpool University Hospitals NHS Foundation Trust is seeking a Telephonist to join the switchboard team. The post involves handling emergency and routine calls, operating paging and IT systems, and supporting the 24/7 service across our hospitals.

The ideal candidate will be able to work under pressure, with NHS terminology experience and a collaborative approach. The role requires flexibility, good communication, and reliability to ensure patient and staff welfare across Aintree University