24/7 Switchboard & Information Operator

Alder Hey Children's Nhs Foundation Trust; Liverpool; On-site; GBP 21,000 - 27,000; Full time

Job summary

Alder Hey Children's NHS Foundation Trust is recruiting a switchboard operator to act as the first point of contact for our telecommunication service. You will provide a responsive 24/7 switchboard and information service to patients, families and staff, handling calls from the public and GP surgeries, and connecting internal extensions as required.

You will follow established SOPs during emergencies, replace pager batteries, maintain confidentiality, and coordinate out-of-hours transport while

Qualifications

• First point of contact for a telephone switchboard or information service.

Responsibilities

• First point of contact for the telecommunication service of Alder Hey. Operators provide a responsive and efficient switchboard/information service 24/7 to all service users.
• Receive and distribute incoming calls from the General public, GP's, etc. on incoming exchange lines and from internal staff.
• Connect internal extensions to outgoing exchange lines in accordance with procedures.
• Respond in accordance with SOPs during emergencies including Major Incident Procedure, paediatric/adult cardiac arrests, helicopter team events, fire alarms, trauma requests, cardiac theatre team requests, lift failures, suspect package alerts, medical gas alarms, power failures, switchboard failures, and child abduction.
• Replace bleep/pager batteries and demonstrate bleep/pager functionality to new users.
• Implement the agreed SOPs to ensure continuity of service and maintain confidentiality in line with Alder Hey Policies.
• Book out of hours transport (taxis) in accordance with transport policy.
• Promote a positive approach within the department and maintain good communication with team members and management.

Job description

Alder Hey Children's NHS Foundation Trust is recruiting a switchboard operator to act as the first point of contact for our telecommunication service. You will provide a responsive 24/7 switchboard and information service to patients, families and staff, handling calls from the public and GP surgeries, and connecting internal extensions as required.

You will follow established SOPs during emergencies, replace pager batteries, maintain confidentiality, and coordinate out-of-hours transport while