24/7 Communications Operator - Emergency Response & Support

University Hospitals Sussex NHS Foundation Trust; Haywards Heath; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Disability Confident Employer (Level 3

Veteran Aware Trust

Buddy system for new staff

Job summary

University Hospitals Sussex NHS Foundation Trust in Haywards Heath seeks a Switchboard Operator to support a 24-hour communications and support service. You will respond to calls, monitor alarms, and assist with helpdesk tasks in a fast-paced environment.

We value clear communication, attention to detail, and the ability to prioritise across multiple tasks while remaining calm during incidents and fluctuations in demand.

Qualifications

• Excellent communication skills and the ability to prioritise effectively while handling multiple tasks.
• Calm and professional under changing situations.
• Ability to respond quickly and accurately to incidents and emergencies.

Responsibilities

• Respond to incoming calls on the switchboard and direct calls as needed.
• Monitor medical and service alarms and escalate issues promptly.
• Provide helpdesk support and assist with emergency procedures when required.

Skills

Communication skills

Calm under pressure

Multitasking

Attention to detail

Job description

University Hospitals Sussex NHS Foundation Trust in Haywards Heath seeks a Switchboard Operator to support a 24-hour communications and support service. You will respond to calls, monitor alarms, and assist with helpdesk tasks in a fast-paced environment.

We value clear communication, attention to detail, and the ability to prioritise across multiple tasks while remaining calm during incidents and fluctuations in demand.