24/7 Switchboard Operator – Patient Communications

University Hospitals Sussex; Haywards Heath; Hybride; GBP 26 000 - 27 000; Plein temps

Résumé du poste

University Hospitals Sussex NHS Foundation Trust is seeking a Main Area Communications Operative (Switchboard) Band 3. This full-time role involves a 37.5-hour week across a 24/7 service, with a 12-month fixed-term/secondment contract.

Salary range £25,760–£27,476 per annum pro rata, with site preference requested in the application. The post requires professional communication with patients, public and hospital staff, operating telephony and IT systems, and delivering timely responses and

Qualifications

• GCSE English or equivalent.
• Excellent communication and telephone manner.
• Knowledge of medical terminology.

Responsabilités

• Operate switchboard and computerised communications systems.
• Respond to calls and monitor medical and service alarms.
• Provide helpdesk support and activate emergency procedures when required.
• Deliver professional customer service to patients and staff.

Connaissances

Communication skills

Switchboard experience

IT skills

Formation

GCSE English

Outils

Outlook

Description du poste

University Hospitals Sussex NHS Foundation Trust is seeking a Main Area Communications Operative (Switchboard) Band 3. This full-time role involves a 37.5-hour week across a 24/7 service, with a 12-month fixed-term/secondment contract.

Salary range £25,760–£27,476 per annum pro rata, with site preference requested in the application. The post requires professional communication with patients, public and hospital staff, operating telephony and IT systems, and delivering timely responses and