24/7 Station Safety & Customer Service Associate

Brook Street; Liverpool; On-site; GBP 21,000 - 32,000; Full time

Job summary

Brook Street is recruiting for a Customer Service Assistant to support a busy station in Liverpool. You will be the calm, visible contact for passengers, contractors and staff, handling enquiries and coordinating safety and security procedures in a 24/7 environment.

The role involves shift work across days, evenings and nights, with duties spanning checks, incident reporting, fault logging and safety communications within the station ecosystem.

Qualifications

• Customer-focused communication with diverse groups.
• Ability to follow procedures and complete paperwork accurately.
• Stay alert and professional in busy environments.

Responsibilities

• Be the visible point of contact for station users, visitors, contractors and passengers.
• Carry out regular station checks and complete audit paperwork.
• Record emergencies and incidents involving the public and partners.
• Report faults and maintain records to close actions.
• Provide clear information and assist customers throughout the station.
• Verify contractor risk assessments and method statements before permits.
• Support security plans to prevent criminal activity with authorities.
• Identify hazards and report unsafe conditions.
• Perform duties within Emergency Plans.

Skills

Customer-first approach

Clear communication

Situational awareness

Proactive issue spotting

Job description

Brook Street is recruiting for a Customer Service Assistant to support a busy station in Liverpool. You will be the calm, visible contact for passengers, contractors and staff, handling enquiries and coordinating safety and security procedures in a 24/7 environment.

The role involves shift work across days, evenings and nights, with duties spanning checks, incident reporting, fault logging and safety communications within the station ecosystem.