Station Assistant (External)

Merseyrail; Liverpool; On-site; GBP 23,842 - 27,735; Full time

Benefits offered by this job

Final salary pension scheme

Free staff travel

75% discount on national rail travel

Health Shield membership

Access to GP Anytime

Hapi benefits portal

Extra day off for weddings

Employee achievement awards

Job summary

A leading public transport provider is seeking a Station Assistant for full-time work at various Underground Stations in Liverpool. Responsibilities include delivering excellent customer service, managing shift patterns, and ensuring safety regulations are followed. Ideal candidates should possess strong communication and multitasking skills and be able to work in a dynamic environment. The role offers a competitive salary of £27,735 per annum following training and includes various employee benefits. Apply before 24 February 2026.

Qualifications

• Experience in customer service is preferred.
• Ability to work shifts and stand for long periods.
• Basic knowledge of the Merseyrail network.

Responsibilities

• Manage shift patterns and bookings effectively.
• Engage with customers to provide assistance and information.
• Ensure safety and adherence to station regulations.

Skills

Excellent customer experience delivery

Ability to work under pressure

Communication skills

Manual handling

Job description

Overview

Application Deadline: 24 February 2026

Department: Stations

Location: Underground Stations - Liverpool Central, Lime Street Low Level, James Street, Moorfields and Hamilton Square

Compensation: £27,735 per year

Job Details

Description

Job Title: Station Assistant

Location: Underground Gated Stations

Salary: £27,735 per annum after 4 weeks training

Contract Type: Full Time

Hours: 35 hours

Merseyrail are one of the leading organizations in the Northwest and can offer lifetime career opportunities and benefits that are second to none.

An exciting opportunity to join our Underground Station Assistant team has arisen. Being at the forefront of the business the role can bring about the stepping stone to an exciting career path. Station Assistants are the face of Merseyrail and therefore play a vital part of the success of our business. Working within the stations function you gain experience as we touch every part of the business therefore providing a good grounding as to how Merseyrail work as a business and insight into our customer base.

Important Notes

These are fulltime (35 hours) permanent roles, working various shifts including weekends and Bank holidays. The salary is £23,842 for up to 4 weeks training and following completion of training the salary will increase to £27,735 per annum. This role requires you to be on shift before the first service and after our train services finishes, you must be able to make your own way to and from work and will not be able to rely on the train service. If you have applied for this role previously you do not need to re-apply.

As Merseyrail pride themselves on delivering the best service possible to the customers of the Liverpool City Region we have to ensure the role is right not only for our business. The recruitment consists of a number of progressive stages; you may be unsuccessful at any of these stages and unfortunately feedback will not be available due to the high volume of applicants.

Recruitment Stages

1. Stage 1: complete an Online assessment, by Midnight Tuesday 24th February, anyone submitting after this date will automatically be rejected.
2. Stage 2: complete an application which must be received by Midnight Friday 6th March.
3. Stage 3: Assessment Day - Wednesday 18th March
4. Stage 4: Interviews - week commencing 23rd March

If progressed through all stages, you must be available for a start date of Monday 4th May 2026 and for the duration of the 4 weeks training. To be successful you would need to have a basic knowledge of the role, Merseyrail network and the company. As part of the recruitment process, a pre-employment medical, including a Drugs & Alcohol test, will be required. Please see attached job description for more information about the role and an example of the working pattern/roster.

Your Day-to-Day

• You will be required to work a shift pattern which includes booking on prior to and after the commencement of service and cover 7 days per week, including weekends and Bank Holidays.
• Stand for long periods of time and rotate to undertake various tasks including manual handling and cleaning duties.
• Able to work in a challenging, ever-changing environment.
• Demonstrate ownership and pride in our stations while on duty and adhere to Merseyrail’s Rules & Regulations.

Role

A very diverse role; new challenges arise continuously during a shift. We require someone who can deliver an excellent customer experience, respond quickly to issues, adapt to change, and work in fast-paced environments while keeping customers and colleagues safe. The candidate should be sociable and confident, able to build rapport, read people and situations, and communicate clearly with customers, colleagues and control. Be resilient under pressure, take ownership of tasks, and work collaboratively to keep station operations smooth, safe and efficient.

Why choose Merseyrail

Our people are at the heart of our success. We rely on every employee to help deliver the best possible experience for our customers, and we believe in recognizing and rewarding great work. When you join Merseyrail, you’ll have access to an extensive and competitive range of benefits designed to support you both professionally and personally.

The Benefits Of Being Onboard

• Final salary pension scheme
• Free staff travel on our network – unlimited free travel on Transport UK train operators and Northern
• Discounted national rail travel – 75% discount on other train services across the UK, expanding to Europe after one year of service
• Family rail travel – your partner and dependents can also benefit from rail travel passes
• Health Shield membership – access discounted health and holistic care services
• Access to GP Anytime – speak face-to-face with a qualified GP, whenever you need to
• Hapi benefits portal – enjoy savings on shopping, lifestyle and holidays
• Wedding celebrations – take an extra day off if you get married on a working day
• Employee achievement and long service awards
• Involvement in major city events – play a key role in keeping our city moving during major events

Equal Opportunity

Merseyrail reserves the right to close the advert before the published closing date if high volumes of applications are received. In this situation, partially completed applications will not be progressed or given extra time to complete. As an equal opportunities employer, Merseyrail particularly welcomes applications from Black, Asian, Minority, Ethnic (BAME) backgrounds as they are currently underrepresented. All appointments will be made on merit of skill and experience relative to the role.