Customer Service Operative

JAM Recruitment Ltd; City of Edinburgh; On-site; GBP 27,000 - 45,000; Full time

Benefits offered by this job

33 days holiday per year

First aid training

Overtime available

Full training provided

Job summary

Pertemps Edinburgh Contracts is seeking a Customer Service Operative for Edinburgh Bus Station. The role involves managing live traffic movements, assisting travelers, and maintaining a safe, clean station environment. It requires rotating shifts and full flexibility from Monday to Sunday.

Offer includes full training, first aid training, overtime opportunities, and up to 33 days holiday per year. This is a full-time, ongoing temporary position with a competitive hourly rate.

Qualifications

• Ability to work in a team.
• Interact with bus-station users and provide clear information on services.
• High level of customer service.
• Strong problem solving skills.
• Tact, diplomacy and sensitivity in communications.
• Can-do attitude and reliability.
• Literacy and strong IT knowledge.
• Strong communication skills.
• Excellent awareness of Health and Safety requirements.
• Experience in a live traffic environment preferred.

Responsibilities

• Manage live traffic movements at the bus station.
• Provide service to users and respond to inquiries.
• Keep all facilities clean and safe.
• Assist in developing and improving station services and facilities.
• Maintain agreed service levels.
• Full training will be provided.

Skills

Teamwork

Customer service

Communication

Problem solving

Health and safety

IT literacy

Job description

The Customer Service Operative post at Edinburgh Bus Station is offered by Pertemps Edinburgh Contracts on a full-time, temporary basis. The role involves managing live traffic movements, supporting users of the station, and maintaining facilities in a safe, clean condition. The successful candidate assists in managing passenger flow and responds to queries from travellers.

Working a rotating shift pattern of seven days on followed by three or four off, hours alternate between 06:15-14:45 and 14:15-22:40, with full flexibility across Monday to Sunday required. Pay ranges from £14.51 to £21.68 per hour, depending on shift timing.

Shift Pattern

• 7 days on, 3 off
• 7 days on, 4 off

Rate of Pay

• Weekday Standard - £14.51
• Weekday unsociable (Monday - Friday 6am-7am, 9pm - 12am) - £18.56
• Weekend standard (Sat&Sun, 7am-9pm) - £17.63
• Weekend unsociable (Sat&Sun 6am-7am, 9pm-12am) - £21.68

You must be fully flexible to work Monday to Sunday.

Duration: Ongoing temporary assignment.

Benefits

• Up to 33 days holiday per year
• First aid training
• Overtime available

Full Training Provided

Full training will be provided. Opportunities for First Aid training, Overtime available.

Key Responsibilities

• Managing live traffic movements
• Service provision to users of the bus station
• Ensuring that all facilities and areas of the bus station are in a safe and clean condition
• Assist in managing/developing and improving services and facilities at the bus station
• Ensuring that agreed levels of service are maintained
• Full training will be provided.

What we are looking for

• Ability to work within a team environment, with both internal and external partners
• Ability to interact with users of the bus station and provide clear and accurate information on services
• High level of customer service
• Strong problem solving skills
• A degree of tact, diplomacy and sensitivity, both personal and political nature
• A can-do attitude
• Literacy and strong IT knowledge
• Strong communication skills
• Excellent awareness of Health and Safety requirements
• Preferably experience of working within a live traffic environment

Personal Attributes

• Well presented
• Enthusiastic
• Resilient
• Motivated and eager to work to high standards during all shifts
• Good listening skills
• Work using your own initiative or as part of a team
• Highly reliable
• Excellent observation skills due to the high level of health and safety requirements