Station Assistant: Customer-Focused Role + Free Staff Travel

Merseyrail; Liverpool; On-site; GBP 23,842 - 27,735; Full time

Benefits offered by this job

Final salary pension scheme

Free staff travel

75% discount on national rail travel

Health Shield membership

Access to GP Anytime

Hapi benefits portal

Extra day off for weddings

Employee achievement awards

Job summary

A leading public transport provider is seeking a Station Assistant for full-time work at various Underground Stations in Liverpool. Responsibilities include delivering excellent customer service, managing shift patterns, and ensuring safety regulations are followed. Ideal candidates should possess strong communication and multitasking skills and be able to work in a dynamic environment. The role offers a competitive salary of £27,735 per annum following training and includes various employee benefits. Apply before 24 February 2026.

Qualifications

• Experience in customer service is preferred.
• Ability to work shifts and stand for long periods.
• Basic knowledge of the Merseyrail network.

Responsibilities

• Manage shift patterns and bookings effectively.
• Engage with customers to provide assistance and information.
• Ensure safety and adherence to station regulations.

Skills

Excellent customer experience delivery

Ability to work under pressure

Communication skills

Manual handling

Job description

A leading public transport provider is seeking a Station Assistant for full-time work at various Underground Stations in Liverpool. Responsibilities include delivering excellent customer service, managing shift patterns, and ensuring safety regulations are followed. Ideal candidates should possess strong communication and multitasking skills and be able to work in a dynamic environment. The role offers a competitive salary of £27,735 per annum following training and includes various employee benefits. Apply before 24 February 2026.