24/7 Safety & Alarm Centre Controller & Responder

Dundee City Council; Dundee; On-site; GBP 22,000 - 28,000; Full time

Job summary

Dundee City Council is seeking a Safety & Alarm Centre Controller/Responder to deliver patrols, monitor CCTV and respond to alarm activations across Dundee’s communities. The role supports 24/7 operations from West District Housing Office, requiring strong customer service and technical aptitude.

The ideal candidate will have experience with CCTV, alarm systems, and Microsoft Office, plus flexibility to work evenings, weekends and nights and to undergo Disclosure checks.

Qualifications

• Minimum two National 4s, including English or NC/HNC or equivalent.
• Experience in customer service with CCTV/alarm systems and MS Office is preferred.
• Good communication skills, ability to work in a team and use own initiative.

Responsibilities

• Deliver planned asset patrols, respond to alarm activations, monitor CCTV and provide customer service to multi-storey car parks.
• Assist in providing a 24-hour service, monitor and respond to 24/7 calls and duties of the Safety & Alarm Response Centre.
• Support civil emergencies and out-of-hours housing repairs calls; handle inquiries with professionalism and care.

Skills

Customer Service

CCTV knowledge

Alarm systems

Microsoft Office

Education

Two National 4s including English or NC/HNC or equivalent

Job description

Dundee City Council is seeking a Safety & Alarm Centre Controller/Responder to deliver patrols, monitor CCTV and respond to alarm activations across Dundee’s communities. The role supports 24/7 operations from West District Housing Office, requiring strong customer service and technical aptitude.

The ideal candidate will have experience with CCTV, alarm systems, and Microsoft Office, plus flexibility to work evenings, weekends and nights and to undergo Disclosure checks.