Community Alarm Response Officer (24/7 On‑Site)

Manchester City Council; Manchester; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Up to 26 days’ annual leave, rising to

Buy up to two extra weeks’ leave

Up to 3 days’ volunteering leave

35-hour week for full-time roles

Pay review each year and trade union认可

Defined benefit pension scheme

Enhanced parental and carers leave

Employee discounts and perks

Job summary

Manchester City Council is seeking a Response Officer to join the Community Alarm Service. You will respond to alerts, assist residents in their homes, and contribute to technology-enabled care across Manchester. The role requires flexible shifts, including nights, and a full UK driving licence for driving council vehicles.

DBS checks and health assessments are part of pre-employment processes. We offer a 35-hour full-time week, 26–31 days leave, volunteering leave, a defined benefit pension,

Qualifications

• Strong communication and interpersonal skills with residents, families and professionals.
• Good problem-solving, decision-making and organisational abilities.
• Ability to work flexibly in a 24-hour operational service and hold a full UK driving licence.

Responsibilities

• Monitor and respond to alerts from Community Alarm and TEQ equipment and visit residents as needed.
• Provide appropriate in-home support including falls response, moving and handling and emergency care where required.
• Install, check and retrieve TEQ equipment and report faults.
• Collaborate with residents, families, health professionals and partners to ensure appropriate support.
• Maintain accurate service-user records, identify safeguarding concerns and escalate risks.
• Work a 24-hour rota, 365 days a year and drive Council response vehicles as required.
• Meet essential criteria including communication, problem-solving and ability to drive manual/automatic vehicles.

Skills

Strong communication

Problem-solving

Driving licence

Job description

Manchester City Council is seeking a Response Officer to join the Community Alarm Service. You will respond to alerts, assist residents in their homes, and contribute to technology-enabled care across Manchester. The role requires flexible shifts, including nights, and a full UK driving licence for driving council vehicles.

DBS checks and health assessments are part of pre-employment processes. We offer a 35-hour full-time week, 26–31 days leave, volunteering leave, a defined benefit pension,