Control Room Adviser - DEE06803

Dundee City Council; Dundee; On-site; GBP 12,000 - 18,000; Part time

Job summary

Dundee City Council, based in the Social Care Response Service, West District Office, is seeking a part-time 30-hour-per-week role. You will assist in a 24-hour response service for vulnerable people and provide mobile support to Sheltered Housing tenants when wardens are off duty.

You should have SVQ 2 in Customer Care or higher and be able to achieve the Tele-healthcare award. PVG scheme requirements apply, with data entry and strong communication skills essential.

Qualifications

• SVQ 2 in Customer Care or higher is required.
• Professional Development Award in Tele-healthcare or ability to achieve this award.

Responsibilities

• Assist in providing a 24-hour response service for vulnerable adults with support needs.
• Provide a mobile service to Sheltered Housing tenants when full-time Wardens are off duty.
• Input and retrieve data on computerised systems using standard software.
• Work as part of a team and also on own initiative under supervision.
• Maintain a caring, non-judgemental and professional approach in stressful situations.

Skills

Teamwork

Computer skills

Written communication

Oral communication

Initiative

Calm under pressure

Education

SVQ 2 in Customer Care

Professional Development Award in Tele-healthcare

Job description

Job Description

Based in the Social Care Response Service, West District Office, 3 Sinclair Street, you will work part time, 30 hours per week.

Please note: References are no longer requested at application stage and will requested if you are successful in moving to the preferred candidate stage.

If you have any queries regarding this vacancy, please contact Lisa Bowring on 01382 307521 or email [e-mail]

Requirements

You will have an SVQ 2 in Customer Care or higher and a Professional Development Award in Tele-healthcare or the ability to achieve this award.

Responsibilities

You will assist in providing a 24-hour response service for vulnerable older people, people with physical disabilities, people with mental illness or people with learning disabilities, whose independence in the community is supported by an alarm call system.

You will provide a locally based mobile service to Sheltered Housing tenants when full-time Wardens are off duty.

The Individual

You will have knowledge and understanding of social work values, community care principles and experience of assisting members of the public who are in stressful situations.

Working with computerised systems to input and retrieve data, you will possess good computer/keyboard skills and good written/oral communication skills.

You will have the ability to work as team member and the ability to work alone and to use own initiative with minimum supervision and under pressure.

You should possess good assessment skills, be able to understand and meet the needs of people living in the community while remaining sensitive, patient and understanding when dealing with vulnerable people.

You should be non-judgemental with a caring, pleasant and professional approach, be dependable and reliable with a calm disposition and approachable manner.

The ability to work shifts including evenings, weekends and nights and to commit to further study/training is essential.

This post is considered Regulated Work with Children and/or Protected Adults, under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidates will be required to join the PVG Scheme, or undergo a PVG Scheme update check, prior to a formal offer of employment being made by Dundee City Council.