Part-Time Social Care 24/7 Response Advisor

Dundee City Council; Dundee; On-site; GBP 12,000 - 18,000; Part time

Job summary

Dundee City Council, based in the Social Care Response Service, West District Office, is seeking a part-time 30-hour-per-week role. You will assist in a 24-hour response service for vulnerable people and provide mobile support to Sheltered Housing tenants when wardens are off duty.

You should have SVQ 2 in Customer Care or higher and be able to achieve the Tele-healthcare award. PVG scheme requirements apply, with data entry and strong communication skills essential.

Qualifications

• SVQ 2 in Customer Care or higher is required.
• Professional Development Award in Tele-healthcare or ability to achieve this award.

Responsibilities

• Assist in providing a 24-hour response service for vulnerable adults with support needs.
• Provide a mobile service to Sheltered Housing tenants when full-time Wardens are off duty.
• Input and retrieve data on computerised systems using standard software.
• Work as part of a team and also on own initiative under supervision.
• Maintain a caring, non-judgemental and professional approach in stressful situations.

Skills

Teamwork

Computer skills

Written communication

Oral communication

Initiative

Calm under pressure

Education

SVQ 2 in Customer Care

Professional Development Award in Tele-healthcare

Job description

Dundee City Council, based in the Social Care Response Service, West District Office, is seeking a part-time 30-hour-per-week role. You will assist in a 24-hour response service for vulnerable people and provide mobile support to Sheltered Housing tenants when wardens are off duty.

You should have SVQ 2 in Customer Care or higher and be able to achieve the Tele-healthcare award. PVG scheme requirements apply, with data entry and strong communication skills essential.