Communications Operative

University Hospitals Sussex NHS Foundation Trust; Haywards Heath; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Disability Confident Employer (Level 3

Veteran Aware Trust

Buddy system for new staff

Job summary

University Hospitals Sussex NHS Foundation Trust in Haywards Heath seeks a Switchboard Operator to support a 24-hour communications and support service. You will respond to calls, monitor alarms, and assist with helpdesk tasks in a fast-paced environment.

We value clear communication, attention to detail, and the ability to prioritise across multiple tasks while remaining calm during incidents and fluctuations in demand.

Qualifications

• Excellent communication skills and the ability to prioritise effectively while handling multiple tasks.
• Calm and professional under changing situations.
• Ability to respond quickly and accurately to incidents and emergencies.

Responsibilities

• Respond to incoming calls on the switchboard and direct calls as needed.
• Monitor medical and service alarms and escalate issues promptly.
• Provide helpdesk support and assist with emergency procedures when required.

Skills

Communication skills

Calm under pressure

Multitasking

Attention to detail

Job description

Switchboard Operators are an integral part of a professional team delivering a vital 24-hour communications and support service. Working within a dynamic and fast-paced environment, Operators use a computerised communications system to respond to calls, monitor medical and service alarms, provide helpdesk support, and activate emergency procedures when required. The role requires excellent communication skills, attention to detail, and the ability to prioritise effectively while managing multiple tasks. Operators play a key role in ensuring that emergency response, alarm monitoring, and support services are delivered efficiently and to a high standard at all times. Working both independently and as part of a team, Operators are trusted to use their initiative and judgement when responding to incidents, resolving issues, and supporting service users. The ability to remain calm, focused and professional in changing situations is essential. While the team strives to meet agreed response times, Operators are adaptable and resilient, responding effectively to fluctuations in demand and unexpected situations to maintain continuity of service across the 24-hour operation.

At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer abuddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust. Candidate Pack