24/7 CCTV Control Room Operator – National Ops

Equans; Stoke-on-Trent; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Paid annual leave

Life cover

Employee discounts

Gym membership discounts

Cycle to work

Holiday purchase

CSR days

Learning opportunities

Referral rewards

Employee networks

Employee assistance program

Job summary

Equans is hiring a CCTV Control Room Operator for the National Operations Centre in Stoke-on-Trent. The role is permanent, 42 hours per week, with a 24/7 shift pattern (0700-1900 then 1900-0700, four days on, four off). The salary is £29,455.58 per year plus a benefits package.

Responsibilities include CCTV verification, alarm activations, and incident escalation. Candidate requirements include GCSEs in Maths and English (C or above), strong IT skills with Office 365, and experience in incident

Qualifications

• Maths and English GCSE Grade C and above.
• An excellent working knowledge of IT with MS Office 365 (Teams, Outlook, SharePoint, Excel, Word).
• Experience in incident management / command and control operations.
• CCTV & access control knowledge and understanding of CCTV operations.

Responsibilities

• Manage site alarm activations and CCTV verification, escalating appropriately.
• Respond to Facilities Management Helpdesk and QSE Incident Reporting Hotline when required.
• Maintain accurate incident logs and gather evidential information.
• Contribute to incident management / command and control operations.
• Support 24/7 shift pattern and ensure continuity of service.

Skills

IT knowledge

MS Office 365

Written English

Incident management

CCTV operations

Education

Maths GCSE Grade C or above

English GCSE Grade C or above

Tools

MS Teams

Outlook

SharePoint

Excel

Word

Job description

Equans is hiring a CCTV Control Room Operator for the National Operations Centre in Stoke-on-Trent. The role is permanent, 42 hours per week, with a 24/7 shift pattern (0700-1900 then 1900-0700, four days on, four off). The salary is £29,455.58 per year plus a benefits package.

Responsibilities include CCTV verification, alarm activations, and incident escalation. Candidate requirements include GCSEs in Maths and English (C or above), strong IT skills with Office 365, and experience in incident