Operations Centre Operator: CCTV & Security

Bristol City Council; Temple Cloud; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Local Government Pension scheme

Bank holiday pay

Job summary

Bristol City Council is seeking candidates for a 12-month fixed term role in our Operations Centre. The position involves 12-hour shifts on a 2-2-3 pattern from 07:30 to 19:30, including bank holidays. The role supports security and CCTV operations and requires UK residency and police vetting (NPPV2 FULL).

Strong IT and customer service skills are essential to deliver high-quality service. This is an exciting opportunity to contribute to a state-of-the-art multi-purpose Centre, combining

Qualifications

• Ability to deliver high levels of customer care in an Operations Centre.
• Strong communication with public and internal/external customers.
• Good IT skills and confidence in Microsoft Office.

Responsibilities

• Operate security alarm platforms and CCTV surveillance systems.
• Utilise out-of-hours telephony, intercom and radio, car park systems, and concierge services.
• Liaise with the public and other stakeholders to resolve issues.

Skills

Customer service

IT literacy

Communication

Tools

Microsoft Office

Job description

Bristol City Council is seeking candidates for a 12-month fixed term role in our Operations Centre. The position involves 12-hour shifts on a 2-2-3 pattern from 07:30 to 19:30, including bank holidays. The role supports security and CCTV operations and requires UK residency and police vetting (NPPV2 FULL).

Strong IT and customer service skills are essential to deliver high-quality service. This is an exciting opportunity to contribute to a state-of-the-art multi-purpose Centre, combining