ARC (Alarm Receiving Centre) Operator

BauWatch UK & Ireland; Doncaster; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

24/7 operation

12h shift cycles

25 days + holidays

Overtime allowance

Royal London pension

PMI cover

Death in service

Perkbox discounts

BW Academy

Employee referral bonus

EAP program

Job summary

BauWatch UK & Ireland is seeking an ARC Operator to monitor and respond to security incidents from the Alarm Receiving Centre in Doncaster, following procedures and using a range of systems. You will provide a professional, customer-focused service while maintaining incident logs and liaising with police and agencies.

The role requires SC level security clearance or willingness to obtain it, strong analytical ability, and proficiency with MS Word/Excel and CCTV systems.

Qualifications

• Customer service experience (call centre or admin)
• SC level security clearance or willingness to obtain
• Ability to analyse information and determine appropriate response
• Competent with Word, Excel, and MS Office suite
• Experience of CCTV cameras and the security industry
• Quality-oriented and team-focused

Responsibilities

• Operate and monitor systems in the Alarm Receiving Centre to ensure rapid response to incidents
• Monitor control room activities in accordance with procedures and regulations
• Coordinate emergency responses with Police and agencies
• Report events clearly and maintain incident logs
• Respond to enquiries with efficient telephone support
• Adhere to ARC rules and data protection requirements
• Perform other duties as needed to support role

Skills

Customer Service

SC Clearance

Analysis

MS Office

CCTV systems

Team player

Independent

Customer focus

Flexible hours

Friendly

Tools

MS Office

CCTV experience

Job description

Based within the BauWatch ARC at Unit 5, Hayfield Business Park, Auckley, Doncaster DN9 3FL and working within the fast-growing BauWatch UK operations and ARC team, we’re looking for ARC Operators to join our expanding operations and fulfilment team.

As an ARC Operator, you’ll work from the monitoring centre to monitor and respond to security issues and incidents using a range of systems. To provide a professional and efficient service to all responses following company procedures and using initiative.

Your role is key to delivering our brand promise of outstanding customer satisfaction and service, so a customer-focused attitude is imperative!

Key Tasks to Include:

Operate and monitor all systems within the Alarm Receiving Centre and ensure that emergency alarm response activities are undertaken in accordance with company operating procedures, legislation, and Government guidance

To monitor all systems within the control room in an efficient manner. Ensuring that all work is undertaken in compliance with the operating procedures, legislation, and codes of practice.

Liaise with Police, other agencies, and members of staff to coordinate the appropriate emergency response in accordance with company procedures

Report all events and actions taken in a clear, legible, and accurate written format.

Provide efficient and courteous telephone answering service and deal efficiently with all enquiries.

Report equipment failure to maximise full operation of the system.
Complete formal write up of incidents into incident logs

To adhere to all ARC rules and compliance with BS5979, BS8418 & ISO9001:2008

To maintain information security in accordance with the Data Protection Act

Perform any other duties that may be assigned relevant to your role.

About You

Customer Service: Call centre or administration experience required

SC level or above Government security clearance (or willing to obtain this upon appointment to role)

Analyse: Ability to analyse available information, determine the root cause and establish the appropriate response and escalation to each incident

Ability to use technology: Competent working knowledge of Word, Excel and all other Microsoft applications. Experience of CCTV cameras and the security industry.

Quality-oriented: Committed to achieving and maintaining the intended quality. Strives for improvement. Convinces others of the importance of quality.

Solution focused: Gets the problem fixed in the most efficient & effective way.

Team player: Excellent interpersonal skills who promotes mutual communication and relationships. Shares information smoothly with others. Supports others.

Independent: Able to carry out your own work properly and solve problems without supervision from others.

Customer focus: Listens to the wishes and needs of the customer and adapt working method accordingly. Prioritise service and client satisfaction.

Flexibility: Can easily adapt to a changing environment, working methods, working hours, tasks, responsibilities and behaviours of others.

Friendly: Ability to ‘muck in’ as part of a fast-growing team with an ‘all hands-on deck’ approach

What’s On Offer:

This is a 24/7 operation role and will involve working mornings, afternoons, nights, weekends and Bank Holidays

Shifts of 12 hours, 4 days on/4 days off between 00:00 – 24:00 hours.

Holiday: 25 days per year plus statutory bank holidays

Generous overtime and ARC shift allowance bonus

Pension: Royal London occupational scheme (4% ER and 5% ER) – salary sacrifice option available

PMI after successful completion of probation (6 months). Individual cover paid for by the company; family members can be added at a cost to the employee

Death in service cover: 4 x annual salary

Perkbox: retail discounts site, plus provision of points to spend by the company each month

Annual social events – Summer and Christmas parties

Learning and development opportunities through the BW Academy

Employee referral scheme up to €1000

Employee Assistance Programme (EAP) with Legal & General

Opportunity to be part of an exciting time in the team’s growth

What to expect when you join?

When you join BauWatch, you step into an environment where the best services, high-tech security, intelligent data, and process improvement all come together—a dynamic world in which no day is the same.

We’re international, down-to-earth, entrepreneurial, inquisitive, keen to learn and continuously looking for opportunities to improve and grow.

We’re open to trying out new ideas and take responsibility to move projects forward.

We want to contribute to a future worth living by building a sustainable business. We’re working hard to become a fully circular organization with a focus on sustainability and diversity. In our teams, everybody counts, and we include, value, and respect everyone. We have fun working together too!

Join us at BauWatch to provide leading-edge security solutions that give our customers peace of mind. Innovative and fast-growing, we’re the European leader in mobile video surveillance. Based in the Netherlands, Belgium, France, Spain, Italy, Poland, Germany, UK & Ireland.

Together, we’ll make things happen! Join us on this exciting journey!

BauWatch is committed to promoting equal opportunities in employment. You and any job

applicants will receive equal treatment regardless of age, disability, gender reassignment, marital

or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin,

religion or belief, sex or sexual orientation (Protected Characteristics).