24/7 Alarm Monitoring Operator – Incident Response

BauWatch UK & Ireland; Doncaster; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Overtime bonus

Pension

Private medical insurance

Death in service

Perkbox

Social events

Learning & development

Employee referral

EAP

Job summary

BauWatch UK & Ireland is seeking ARC Operators to monitor and respond to security incidents from the control room in Doncaster. You will follow procedures, liaise with police and agencies, and ensure accurate incident reporting while delivering excellent customer service.

The role requires shift work across mornings, afternoons, nights, weekends and holidays within a 24/7 operation and a strong focus on quality and teamwork within a growing ARC team.

Qualifications

• Customer service experience required.
• Security clearance (SC or higher) preferred or willing to obtain.
• Ability to analyse available information, determine root cause, and escalate appropriately.
• Proficient with MS Word/Excel; CCTV experience advantageous.

Responsibilities

• Operate and monitor all ARC systems and respond to incidents following procedures.
• Coordinate emergency responses with police and agencies per procedures.
• Document events clearly in incident logs and reports.
• Provide courteous telephone support and handle enquiries efficiently.
• Adhere to ARC rules, BS5979/BS8418 and ISO9001:2008; maintain data protection compliance.

Skills

Customer service

Security clearance

Analytical thinking

MS Office

CCTV experience

Quality focus

Team player

Independent worker

Customer focus

Flexible schedule

Friendly demeanor

Job description

BauWatch UK & Ireland is seeking ARC Operators to monitor and respond to security incidents from the control room in Doncaster. You will follow procedures, liaise with police and agencies, and ensure accurate incident reporting while delivering excellent customer service.

The role requires shift work across mornings, afternoons, nights, weekends and holidays within a 24/7 operation and a strong focus on quality and teamwork within a growing ARC team.