24/7 Alarm & CCTV Controller — Start Your Security Career

Mitie Cleaning & Hygiene Services; Craigavon; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Training and progression

Overtime opportunities

On-site parking

Virtual GP access

Salary Finance

MiDeals discounts

Cycle-to-work

Life cover & share plan

Job summary

Mitie Cleaning & Hygiene Services in Craigavon is seeking a Control Room Operator to monitor alarm and CCTV signals for multiple client sites, ensuring rapid, accurate communication and escalation as required. You will work on a 4 on/4 off pattern including nights and weekends, with full training provided.

The role requires a 5-year checkable history and security clearances, plus the ability to stay calm under pressure and work well in a team.

Qualifications

• 5-year checkable history.
• PSNI check per BS5979 and BS7858.
• Background in security, customer service, or emergency response preferred but training will be provided.

Responsibilities

• Monitor incoming alarm and CCTV signals from multiple client sites.
• Contact emergency services, keyholders, or relevant contacts during alarm activations.
• Provide accurate communication.
• Document incidents and actions taken clearly.
• Follow SOPs to ensure effective response to all situations.
• Work as part of a team to maintain 24/7 surveillance and response.
• Demonstrate attention to detail, quick decision-making, and calmness under pressure.

Skills

Alarm monitoring systems

Communication skills

Shift work

Security clearance

Job description

Mitie Cleaning & Hygiene Services in Craigavon is seeking a Control Room Operator to monitor alarm and CCTV signals for multiple client sites, ensuring rapid, accurate communication and escalation as required. You will work on a 4 on/4 off pattern including nights and weekends, with full training provided.

The role requires a 5-year checkable history and security clearances, plus the ability to stay calm under pressure and work well in a team.