CCTV Operator

ICTS UK Ltd; Manchester; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Personal Pension Scheme

Health Insurance Scheme

Discount shopping platform

Employee Assistance Programme

Cycle to Work Scheme

Job summary

ICTS UK Ltd seeks a CCTV Operator to monitor and control CCTV cameras within an Alarm Receiving Centre. You will work with site security officers to ensure premises safety and security for customers and colleagues.

Key duties include data analysis from software, responding to queries, and maintaining records. A 24/7 operation with 12-hour shifts, including days and nights, is described. SIA PSS license is essential.

Qualifications

• SIA Public Space Surveillance (PSS) license is essential.
• Five years' checkable history and references.
• Pro-active and reactive CCTV monitoring experience preferred.
• Strong data handling and reporting skills.

Responsibilities

• Monitor CCTV cameras and operate recording equipment.
• Produce and analyse data from software systems.
• Maintain records using digital and paper-based systems.
• Direct security response to alarms and incidents.
• Liaise with authorities during emergencies.
• Prepare statements for legal actions.
• Dispatch engineers for service calls to customer sites.

Skills

Excellent communication

Interpersonal skills

Organisational skills

Computer literacy

Calm under pressure

Self-motivation

Work unsupervised

MS Excel

MS Word

Education

SIA PSS license

Tools

Immix Cloud

Sentinel

EMS

Job description

Monitoring, controlling and operating CCTV cameras in an Alarm Receiving Centre.

As a CCTV Operator you will be responsible for the pro-active and reactive monitoring and control of cameras and the
operation of video recording equipment. You'll work closely with the site security officers, ensuring the security and
safety of premises, customers, and colleagues.

You will also be responsible for:

• Producing and analysing data from software systems
• Responding to requests and queries from colleagues and clients
• Maintaining records using computer- and paper-based systems
• Providing an effective data management system, including the security of stored data and the proper use of camera monitoring equipment and playback facilities
• Reviewing CCTV video material to ensure that the material is of evidential standard
• Directing a security response to alarm systems
• Dealing with emergency situations including liaison with relevant authorities
• Providing statements for use in legal action
• Incident and fault reporting
• Service calls to dispatch engineers to customer locations

The offices are open 24/7 and as a member of a small team you will need to be reliable and flexible to support your
colleagues as required. Hours of work are usually 12 hours, on 4 shifts on and 4 shifts off pattern including days and
nights.

An SIA Public Space Surveillance (PSS) (CCTV) license is essential, and to succeed in this role you will also need:

• Excellent communication, organisation and interpersonal skills
• Previous experience in the use of monitoring platforms such as Immix Cloud, Sentinel and EMS
• The ability to work calmly under pressure whilst dealing with multiple issues
• Strong computer literacy and experience in data systems and MS Excel and Word
• Exemplary customer service skills
• Strong self-motivation and the ability to work unsupervised
• Five years' checkable history and references
• To pass a criminal records check (CRC) to the required standards

The following would also be useful, but are not essential:

• SIA Door Supervision (DS) Licence
• First aid at work qualification

Full training, uniform, health and safety equipment are provided, and you will also have access to:

• Personal Pension Scheme
• Health Insurance Scheme
• Discount shopping platform
• Employee Assistance Programme
• Cycle to Work Scheme

Established in 1987, ICTS specialises in the provision of integrated security and customer services within the most demanding environments. ICTS works with major public attractions, leisure, financial, retail, public sector, transport and government bodies. We take our commitment to principles of fairness and mutual respect for people of all faiths and cultures seriously and we expect our employees to do the same.

Advanced Signal Monitoring Limited is a privately owned fully independent Alarm Monitoring Centre. ASM is a subsidiary of ICTS (UK) Ltd.

ASM's management team has over 80 years of combined alarm monitoring experience. ASM provides the highest level of 24-hour secure alarm monitoring services to client sites worldwide from our industry leading ARC.