235729 Resource Coordinator - Staff Bank (LF)

NHS National Services Scotland; City of Edinburgh; On-site; GBP 24,000 - 31,000; Full time

Job summary

A national health service provider in Edinburgh is looking for a motivated Resource Coordinator to join their Staff Bank Office. This role involves managing staffing requests, ensuring timely sourcing of personnel, and liaising with service managers and staffing agencies. The ideal candidate will have strong organizational skills, proven customer service experience, and an SVQ II/HNC in Business Administration. This fixed-term position demands a commitment to NHS Lothian’s values and offers the chance to make a significant impact on service delivery.

Qualifications

• Commitment to NHS Lothian’s values: quality, teamwork, compassion, dignity, respect, openness, honesty, and responsibility.
• Experience in managing staffing requests and cancellations.
• Familiarity with agency compliance and mandatory checks.

Responsibilities

• Manage incoming requests for supplementary staffing.
• Work with staffing agencies when internal capacity is limited.
• Provide general administrative support.
• Liaise with service managers to arrange staff support.

Skills

Strong organisational skills

Verbal and written communication skills

Customer service excellence

Understanding of NHS structures

Knowledge of Staff Bank booking processes

Education

SVQ II/HNC in Business Administration or equivalent experience

Job description

Resource Coordinator, Staff Bank

Band 3

37 hours

Fixed Term for 12 months

Supplementary Staffing - Staff Bank Office

Comely Bank Centre

An exciting opportunity has opened for a motivated Resource Coordinator to join our Staff Bank Office team.

In this key role, you will manage incoming requests for supplementary staffing, ensuring prompt sourcing and allocation of available personnel to meet service needs. When internal Bank worker capacity is limited, you’ll also work closely with staffing agencies to fill gaps.

Key responsibilities:

• Support NHS Lothian’s values by demonstrating appropriate behaviours and attitudes.
• Manage bank staff requests, including shift cancellations, short notice fills, and annual leave processing.
• Handle enquiries from staff and service areas via phone and face-to-face, prioritising and directing as needed.
• Liaise with service managers to negotiate shift times and arrange support for staff in new clinical areas.
• Ensure agency compliance by verifying mandatory checks
• Provide general administrative support

About You:

• Commitment to NHS Lothian’s values: quality, teamwork, compassion, dignity, respect, openness, honesty, and responsibility
• SVQ II/HNC in Business Administration or equivalent experience
• Understanding of NHS structures
• Strong organisational, verbal, and written communication skills
• Proven customer service excellence
• Knowledge of Staff Bank booking processes and procedures

For further information on what is included in the role and what skills/experience are required, click on the links at the bottom of the screen to the job description and person specification. If after reading this information you have any questions please contact Gillian Fleming, Business Administration and Recruitment on 0131 470 5516 or by email [e-mail]

Apply now and help us deliver safe, effective, and flexible staffing for our patients and services.

Please note we anticipate a high level of interest in this position and may close the vacancy early once a sufficient amount of applications are received. Therefore, please make sure you complete and submit your application at an early stage

We will fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service. Further information on what NHS Scotland Boards are required to check this as well as what your responsibilities include can be found in the further information for this vacancy.

Due to legislative changes from 1 April 2025, this post may require a different level of criminal records check done than is currently the case. If the post is assessed as a "regulated role", your appointment will be subject to joining the Protecting Vulnerable Groups (PVG) Scheme. If there is any change to what is currently required, this will be confirmed by either the Hiring Manager or the Recruitment Team. For more details on these changes please visit: Disclosure Scotland Changes.