233720 R1 (MG) Resource Coordinator

NHS Scotland; City of Edinburgh; On-site; GBP 23,000 - 27,000; Full time

Job summary

A national health service organization in Scotland seeks a motivated Resource Coordinator for their Staff Bank Office. The role involves managing requests for supplementary staffing, liaising with staffing agencies, and ensuring compliance. Candidates should have strong organizational skills and customer service excellence, along with a commitment to NHS values. This is a fixed-term position for 12 months, requiring an SVQ II/HNC in Business Administration or equivalent experience.

Qualifications

• Commitment to NHS Lothian’s values: quality, teamwork, compassion, dignity, respect, openness, honesty, and responsibility.
• Understanding of NHS structures.
• Knowledge of Staff Bank booking processes and procedures.

Responsibilities

• Manage incoming requests for supplementary staffing.
• Handle inquiries from staff and service areas.
• Provide general administrative support.

Skills

Strong organisational skills

Verbal communication

Written communication

Customer service excellence

Education

SVQ II/HNC in Business Administration or equivalent experience

Job description

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Resource Coordinator, Staff Bank

Band 3

37 hours

Fixed Term for 12 months

Supplementary Staffing - Staff Bank Office

Comely Bank Centre

An exciting opportunity has opened for a motivated Resource Coordinator to join our Staff Bank Office team.

In this key role, you will manage incoming requests for supplementary staffing, ensuring prompt sourcing and allocation of available personnel to meet service needs. When internal Bank worker capacity is limited, you’ll also work closely with staffing agencies to fill gaps.

Key responsibilities:

• Support NHS Lothian’s values by demonstrating appropriate behaviours and attitudes.
• Manage bank staff requests, including shift cancellations, short notice fills, and annual leave processing.
• Handle enquiries from staff and service areas via phone and face-to-face, prioritising and directing as needed.
• Liaise with service managers to negotiate shift times and arrange support for staff in new clinical areas.
• Ensure agency compliance by verifying mandatory checks
• Provide general administrative support

About You:

• Commitment to NHS Lothian’s values: quality, teamwork, compassion, dignity, respect, openness, honesty, and responsibility
• SVQ II/HNC in Business Administration or equivalent experience
• Understanding of NHS structures
• Strong organisational, verbal, and written communication skills
• Proven customer service excellence
• Knowledge of Staff Bank booking processes and procedures

For further information on what is included in the role and what skills/experience are required, click on the links at the bottom of the screen to the job description and person specification. If after reading this information you have any questions please contact Gillian Fleming, Business Administration and Recruitment on 0131 470 5516 or by email: [e-mail]

Apply now and help us deliver safe, effective, and flexible staffing for our patients and services.

Please note: we anticipate a high level of interest in this position and may close the vacancy early once a sufficient amount of applications are received. Therefore, please make sure you complete and submit your application at an early stage.

We cannot accept late applications so please ensure your application is submitted early.

The email address you provide will be used for notifications. Please check your Junk and Spam inboxes as notifications may go directly to these.

We will fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK website.

For specific types of post, if you do not have the necessary eligibility to work in the UK, it might be possible (though not guaranteed) to secure sponsorship via a UK Skilled Worker/Health & Care Worker Visa. However, this is only possible if the employer is a licensed Sponsor, and if the post does not fall below the current minimum salary threshold or ‘going rate’. Further information on these criteria can be found.

It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application form.

Due to legislative changes from 1 April 2025, this post may require a different level of criminal records check done than is currently the case. If the post is assessed as a "regulated role", your appointment will be subject to joining the Protecting Vulnerable Groups (PVG) Scheme. If there is any change to what is currently required, this will be confirmed by either the Hiring Manager or the Recruitment Team. For more details on these changes please visit: Disclosure Scotland Changes.