IT Technician

Tsat As; Chatham; Vor Ort; GBP 23.000 - 27.000; Vollzeit

Benefits dieser Stelle

Health and wellbeing support

Career development

TSAT Benefits Portal

Blue Light Card

Zusammenfassung

The Thinking Schools Academy Trust is seeking an IT Technician to join the IT Team (Thinking Technology) at the Kent West Hub. You will support ICT services, service end-users, and coordinate with schools and third-party suppliers.

Based at one site with travel to other academies as needed, you will manage the helpdesk tickets and contribute to the delivery of high-quality IT services for students and staff.

Qualifikationen

• Strong customer service with a solution-focused approach.
• Excellent verbal and written communication skills.
• Pro-active, able to work independently and in a team.
• Flexible to work across the department and balance workload.
• Systematic approach to identifying and solving problems.
• Experience with Microsoft operating systems and IT peripherals.
• Commitment to safeguarding and welfare of children and young people.

Aufgaben

• Respond to customer comments and complaints, resolving or escalating as needed.
• Stay calm under pressure and adapt to changing priorities while maintaining service.
• Communicate with students, staff, directors, governors, guests, and contractors.
• Manage day-to-day tickets in the school helpdesk and assist others in the hub.
• Provide in-depth fault resolution updates on tickets and resolve issues where possible.

Kenntnisse

Customer service

Communication skills

Independence

Teamwork

Problem solving

Windows OS

IT hardware knowledge

Safeguarding

Tools

Helpdesk software

Jobbeschreibung

About The Role

An exciting opportunity has arisen for an IT Technician to join our IT Team (Thinking Technology) within our Kent West Hub, consisting of All Faiths Children’s Academy, Cedar Children’s Academy and Gordon Children’s Academy, Maritime Academy, Rochester Grammar School and Colchester Royal Grammar school. You will be based at one site but should be flexible to travel when needed to any of the above.

Reporting to the Regional Technology Manager, you will work constructively with colleagues working in Thinking Technology and third-party suppliers to ensure that ICT services are supported effectively and to a high standard for the benefit of teaching, learning, administration and management.

As our IT Technician you will:

• Respond both orally and in person to customer comments and complaints, resolving them where possible, escalating as appropriate.
• Be calm under pressure, adjusting to changes in work priorities based on conflicting operational need, maintaining a positive customer engagement.
• Be approachable, communicating with customers ranging from students, staff, directors, governors, guests, and suppliers and contractors, responding to a range of issues and requests.
• Manage the day-to-day tickets in the helpdesk for your school and help others in the hub when needed.
• Provide in-depth fault resolution/troubleshooting updates on tickets resolving issues where appropriate.

Full training will be provided on Trust's helpdesk application and operating procedures.

All new starters take part in an induction and are mentored by an existing staff member.

What you will need to succeed:

• Strong customer service skills with a solution focused approach to your work
• Possess excellent customer service and communication skills, both verbal and written.
• To be pro-active, work independently and as part of a team.
• Demonstrate a willingness and flexibility to work across the department and have the ability to balance their workload.
• Adopt a systematic approach towards identifying and solving problems.
• Experience of dealing with Microsoft operating systems, and a good knowledge of IT packages and peripherals.
• A commitment to safeguarding and promoting the welfare of children and young people.

37 hours per week, standard shift: 08:00 - 16:00 (finish 15:30 on a Friday) subject to operational need.

About Us

Thinking Technology oversee the maintenance and operation of IT services for all academies within the Trust, providing services including:

• End-user support for software and hardware issues through a dedicated helpdesk service and skilled technicians
• Development of the TSAT Digital Learning Strategy
• Maintenance and operation of core IT services e.g. email, broadband, networks and servers
• Advice and support on the development of capital building projects
• Bulk purchase of IT software and equipment
• Website hosting and development

The Thinking Schools Academy Trust

The Thinking Schools Academy Trust is a family of schools across the South West, South, South East and East of England, consisting of early years, primary, secondary and specialist provision.

We believe that every young person in our community deserves to have the best opportunities at life regardless of their individual circumstances. That’s why we invest in our people, so that our staff are best supported to positively impact our pupils.

Learn more about our Vision and Values here

What our Trust will offer you:

Career Development

We’re committed to your growth and offer fantastic opportunities for career advancement. From staff development days and conferences to apprenticeships at every level, we provide clear pathways for progression and exciting promotional opportunities across regions.

Health and Wellbeing Support

Access our 24/7 Employee Assistance Programme, free flu vaccinations and eye care vouchers. Enjoy reduced membership fees at our fully-equipped fitness suite and classes.

Employee Recognition:

Refer a Friend and TSTARS Staff Recognition Programme.

TSAT Benefits Portal

A one-stop shop benefits hub that gives you access to a range of exclusive benefits including cashback on your favourite supermarkets and high street retailers, Cycle to Work Scheme and Discounted Gym Membership.

Blue Light Card:

Offering exclusive discounts and savings at thousands of retailers, restaurants, and attractions.

We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. This post is subject to an enhanced DBS check. As per KCSIE we will also undertake online searches for all shortlisted candidates, if you have any questionsregardingthis process, please email [e-mail]