1st Line IT Support Analyst

FlexIT Talent Solutions Ltd; Yateley; Hybrid; GBP 27,000 - 33,000; Full time

Job summary

FlexIT Talent Solutions Ltd in Hampshire is seeking a 1st Line IT Support Analyst to join a leading national MSP. You will deliver remote 1st line IT support to clients via phone and email, diagnose and resolve technical issues, and participate in an on-call rota for 24-hour support.

The role covers Windows OS, Office 365, Active Directory, basic networking, and VM Ware, with growth opportunities in a busy, customer-facing environment.

Qualifications

• Previous experience in a 1st Line Support or Helpdesk role within an MSP environment.
• Strong troubleshooting and problem-solving skills.
• Familiarity with Windows 7/10/11.
• Experience with Microsoft 365 suite: Exchange, OneDrive, SharePoint and related services.
• Basic networking knowledge (IP addressing, DHCP, DNS).
• Knowledge of VM Ware/ virtualization.
• Experience with antivirus solutions (e.g. Sophos).
• Clear and confident communication skills.
• Customer Service experience.

Responsibilities

• Diagnose and resolve technical issues, escalating where necessary.
• Support users across Microsoft technologies including Windows and Office 365.
• Maintain and update IT documentation and knowledge bases.
• Deliver customer-facing support via phone, email, and in person as required.
• Participate in an on-call rota providing 24-hour support.

Skills

Troubleshooting

Customer Service

Communication

Remote Support

Tools

Windows OS

Office 365

Active Directory

Azure (basic)

DNS/DHCP

VMware

Job description

1st Line IT Support Analyst

Yateley, Hampshire

Hybrid opportunity

Up to £30,000 per annum

Due to continued growth our client, a leading national MSP, are looking to recruit a 1st Line IT Support Analyst to join their existing team in Hampshire. As the 1st Line IT Support Analyst, you will work within the team to provide remote 1st line IT support to clients via phone and email and diagnose and resolve technical issues.

Core role

• Diagnose and resolve technical issues, escalating where necessary
• Support users across Microsoft technologies including Windows and Office 365
• Maintain and update IT documentation and knowledge bases
• Deliver customer-facing support via phone, email, and in person as required
• Participate in an on-call rota providing 24-hour support

Required Skills & Experience

• Previous experience in a 1st Line Support or Helpdesk role within a MSP environment
• Strong troubleshooting and problem-solving skills
• Familiarity with Windows 7/10/11
• Experience with Microsoft technologies including:
  • Active Directory
  • Group Policy and Server maintenance
  • Office 365 (Exchange, OneDrive, SharePoint)
  • Azure (basic understanding)
• Basic networking knowledge (IP addressing, DHCP, DNS)
• Knowledge of VM Ware/ Virtualisation
• Experience with antivirus solutions (e.g. Sophos)
• Clear and confident communication skills
• Customer Service experience

Desirable Skills

• Experience with Mac administration
• Previous experience in a customer-facing IT support environment