1St Line Support Technician

Jago Consultants; Redditch; Presencial; GBP 24.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training programs

25 days holiday

Descripción de la vacante

Jago Consultants in Redditch is seeking a bright, motivated 1st line support technician to join their application support help desk team. You will handle inbound calls and emails, log, progress and resolve tickets, and read server logs to identify issues.

You will install and patch systems, support laptops and desktops and network equipment, write SQL queries, and ensure issues are resolved within SLA. The role offers training programs and a 37.5 hour week with salary 24,000–29,000 DOE.

Formación

• Excellent communication skills and professional phone manner.
• Fast learner with ability to adapt to new systems.
• Basic networking knowledge (IP, DNS, DHCP, firewalls).
• Experience with VPN software and establishing VPN connections.
• Ability to write SQL queries and scripts in Microsoft SQL Server.
• Knowledge of Windows Server and desktop operating systems.

Responsabilidades

• Take inbound calls and emails and log tickets.
• Progress and resolve support tickets within SLA.
• Read and troubleshoot server log files.
• Create, troubleshoot and fix SQL queries and scripts.
• Install new systems and patch/upgrade existing systems.
• Support laptops, desktops and network equipment.
• Maintain CRM and documentation up to date.
• Ensure issues are resolved end-to-end, including overnight processes.

Conocimientos

Communication skills

Fast learner

Basic networking

VPN software

SQL queries

Windows OS

Educación

SQL or similar qualification within 6 months

Herramientas

VPN software

Descripción del empleo

1st line support technician required – based in Redditch. My client are looking for a bright, motivated individual to join their application support help desk team, within a well-established and progressive company. They specialise in Inventory management and supply chain consultancy, providing a flexible software solution to assist their expert team in delivering solutions to businesses.

This is an excellent opportunity to join a company where all team members are highly valued, and who provide exceptional training programs to help develop your career.

Position Overview

• To take inbound calls and emails
• To log, detail, progress and resolve support tickets
• To read and troubleshoot server log files
• Correctly prioritise and resolve tickets within the SLA
• To keep the CRM system and all relevant documentation up to date
• Create, troubleshoot and fix SQL queries and scripts
• Install new systems, as well as patch & upgrade existing systems
• To support the internal laptops, desktops and network equipment
• Correctly see all issues through to resolution
• Fixing overnight processes

Position Requirements

• Be a fast, willing and adaptable learner
• Have excellent communication skills
• Basic networking knowledge (IP Addresses, DNS, DHCP, firewalls, etc)
• Knowledge of different VPN software and establishing VPN connections
• Microsoft SQL server and ability to write SQL queries and scripts
• Microsoft windows server and desktop operating systems
• Candidate will aim to have SQL or similar qualification within 6 months

Position Remuneration

• Monday to Friday / 37.5 hrs a week
• Salary £24,000 – 29,000 DOE
• 25 days holiday including bank holidays
• Training programs