1st Line Support Engineer - GBP 28000

NEXTECH GROUP; Preston; On-site; GBP 28,000; Full time

Job summary

A leading company in IT services is seeking a 1st Line Support Engineer in Preston. This role involves providing advanced technical support, managing IT incidents, and collaborating with clients to ensure high-quality service delivery. Ideal candidates will have strong problem-solving skills and experience with Windows Server and Office 365. Join a dynamic team and take the next step in your IT career with opportunities for progression.

Benefits

25 days plus bank holidays

Career progression opportunities

Training and development opportunities

Competitive salary and benefits package

Qualifications

• Strong experience with Windows Server (2012, 2016, 2019), Active Directory, DNS, DHCP.
• Advanced knowledge of Office 365 administration.
• Experience in virtualisation platforms (VMware, Hyper-V).

Responsibilities

• Provide technical support and troubleshooting for clients.
• Manage and resolve tickets covering servers and networking.
• Participate in an On-Call Rota for out-of-hours incident response.

Skills

Windows Server

Office 365

Networking

Problem-solving

Communication

Education

Relevant industry certifications

Job description

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Base pay range

Job Title: 1st Line Support Engineer


Location: Preston- 5 days per week


Salary: £28,000

Benefits: 25 days plus bank holidays

About the Role:

We are seeking a highly skilled Tier 1 Service Engineer to join our team. This role plays a crucial part in resolving escalated IT issues while providing advanced technical support to clients. Working in a fast-paced Managed Service Provider (MSP) environment, you will be responsible for diagnosing, troubleshooting, and resolving complex issues related to infrastructure, networking, servers, and business-critical applications.

This position requires in-depth technical expertise, strong problem-solving skills, and a collaborative approach, ensuring efficient and effective IT solutions for clients.

Key Responsibilities:

Technical Support & Troubleshooting

Manage and resolve tickets from Tier 1, covering servers, networking, and business-critical applications.

Diagnose and resolve issues involving Windows Server, Office 365, Exchange, vitalisation (VMware, Hyper-V), and cloud platforms.

Provide both remote and on-site troubleshooting.

Support and implement network infrastructure changes, including routers, switches, firewalls, and VPNs.Incident & Problem Management

Own and manage complex incidents from initial diagnosis to full resolution.

Follow ITIL-aligned processes for escalation and management of incidents.

Participate in an On-Call Rota for out-of-hours incident response.

System Maintenance & Monitoring

Perform regular system health checks on client infrastructure, including servers, networks, and backups.

Implement preventive maintenance plans and updates to minimise downtime.

Proactively monitor system alerts and mitigate risks.

Project Support

Assist with IT infrastructure projects, such as server upgrades, cloud migrations, and network improvements.

Support the on boarding of new clients, including hardware and software configuration.

Client Management & Communication

Maintain clear and professional communication with clients regarding ticket progress and resolutions.

Ensure a high standard of customer satisfaction through quality service delivery.

Documentation & Knowledge Sharing

Maintain and update technical documentation, SOPs, and knowledge base articles.

Provide technical guidance and mentorship to Tier 1 engineers.

Collaboration & Development

Work closely with Tier 3 engineers to resolve advanced issues and contribute to long-term IT strategy.

Stay up to date with emerging technologies and participate in training programs to develop your skills.

Key Skills & Experience:

Essential:

• Strong experience with Windows Server (2012, 2016, 2019), Active Directory, DNS, DHCP, and Group Policy.
• Advanced knowledge of Office 365 administration (Exchange Online, SharePoint, Teams, OneDrive).
• Experience in vitalisation platforms (VMware, Hyper-V).
• Networking expertise: TCP/IP, VLANs, routing, firewalls (SonicWall, Cisco, Fortinet), VPNs.
• Experience with Microsoft Azure and/or AWS.
• Strong analytical and problem-solving skills.
• Excellent communication skills, able to explain technical concepts clearly.
• Ability to prioritize and manage multiple incidents efficiently.
  
  

Desirable:

• Experience with IT security best practices, firewall configurations, MFA, and anti-virus solutions.
• Knowledge of PowerShell scripting and automation tools.
• Familiarity with ITSM platforms (e.g., HaloPSA, ConnectWise, Autotask).
• Awareness of compliance standards (e.g., GDPR, ISO 27001).
• Relevant industry certifications: Microsoft Certified: Azure Administrator, MCSA, CompTIA Network+, Cisco CCNA, ITIL Foundation.
  
  

Why Join Us?

• Opportunity to work in a dynamic MSP environment with a variety of projects and clients.
• Career progression into specialised roles (Networking, Cybersecurity, Cloud Infrastructure) or Tier 3 Engineering.
• Training and development opportunities to enhance your technical expertise.
• Competitive salary and benefits package.
  
  

If you are passionate about IT, have a strong technical background, and are looking to take the next step in your career, we want to hear from you! Apply today

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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