Graduate Customer Support Engineer – Biomolecular Solutions

TN United Kingdom; Cheadle; Remote; GBP 25,000 - 35,000; Full time

Job description

Graduate Customer Support Engineer – Biomolecular Solutions, Cheadle

Client: Agilent

Location: Cheadle, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 638228d02484

Job Views: 7

Posted: 24.04.2025

Expiry Date: 08.06.2025

Job Description:

Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. Information about Agilent is available at.

Every day, Agilent Customer Support Engineers help our customers solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and support that keep laboratories running smoothly and efficiently. Join our dynamic organization to be a part of this rewarding and exciting work!

You will be responsible for supporting our clients with on-site installation, implementation, maintenance, and delivery of customer training on our Biomolecular Services (Automation, Genomics, and Cell Analysis).

Main Responsibilities:

• Respond to customer needs by providing repair, installation, upgrade, and preventive maintenance activities
• Contact customers in a timely manner and schedule services efficiently
• Coordinate with managers and sales teams to understand and meet customer needs and expectations
• Maintain Agilent’s customer service reputation by adhering to all corporate policies and procedures
• Complete administrative paperwork and reports promptly and accurately
• Provide feedback to Product Specialists, manufacturing, or OEM vendors regarding performance issues using the complaint handling system
• Address customer requests proactively before, during, and after service

This role involves working remotely with travel primarily in the area from Leeds to Manchester, with occasional travel further within the UK and some nights away.

Qualifications:

• A recent university degree in a Life Sciences related field (e.g., Molecular Biology, Biochemistry, Biotechnology)
• At least a first hands-on experience (internship, university project, or first position) preferably in a lab setting with biology techniques such as PCR, Gel Electrophoresis, Flow Cytometry, or Spectroscopy
• Full proficiency in English
• A valid driving license

On a personal level, you are proactive, outgoing, and customer-oriented. You enjoy working independently and as part of a team to solve various problems. Excellent communication and interpersonal skills are essential for interacting with internal and external partners.

What We Offer:

• Permanent contract within an international organization offering a dynamic environment with exciting challenges and opportunities
• Competitive compensation and benefits (company car, annual bonus, private healthcare, pension scheme, stock purchase plan, insurance)
• Outstanding company culture and career development opportunities

We provide all necessary training and development to help you excel in your field.