1st Line Support Engineer

Nigel Frank International; Warrington; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading Microsoft Partner is seeking a 1st Line Support Engineer to join their dynamic support team in Warrington. This role involves providing technical support to end-users, managing Microsoft 365 services, and assisting with device management. Candidates should have at least one year of experience in a similar role and a proactive attitude towards learning in a fast-paced environment.

Benefits

Access to continuous training and Microsoft certifications

Competitive salary and benefits package

Opportunities to progress into 2nd/3rd line and project roles

Qualifications

• At least 1 year of experience in a 1st Line Support or Service Desk role.
• Good knowledge of M365 administration.
• Hands-on experience with Azure AD.

Responsibilities

• Providing first-line technical support to end-users both on site and remotely.
• Administering and supporting Microsoft 365 services (Exchange Online, SharePoint, Teams).
• Managing Azure Active Directory users, groups, and policies.

Skills

Technical Support

M365 Administration

Azure Active Directory

Intune

Job description

Nigel Frank International provided pay range

This range is provided by Nigel Frank International. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Nigel Frank International

Senior Principal Recruitment Consultant - Modern Workplace (SharePoint, Office 365 & Power Platform)

Job role: 1st Line Support Engineer

Clearance required: Eligibility for SC Clearance (*no sponsorship)

This is a great opportunity for a Support Engineer to join a leading Microsoft Partner. The company specialise in delivering solutions to high-profile government, banking and defence sector customers. Due to continued growth, they’re looking for a 1st Line Engineer to join their dynamic support team working with one of their key customers in Warrington.

Key Responsibilities

• Providing first-line technical support to end-users both on site and remotely.
• Administering and supporting Microsoft 365 services (Exchange Online, SharePoint, Teams).
• Managing Azure Active Directory users, groups, and policies.
• Assisting with Intune deployments and device management.
• Logging, tracking, and resolving incidents via the service desk system.
• Escalating complex issues to 2nd/3rd line teams where necessary.
• At least 1 year of experience in a 1st Line Support or Service Desk role.
• Good knowledge of M365 administration and support.
• Hands-on experience with Azure AD
• Experience with Intune deployments
• Experience building laptops / Mac support
• A proactive attitude and willingness to learn in a fast-paced environment.
• SC clearance eligibility (or willingness to undergo clearance)
• Work with a Microsoft Gold Partner supporting high-impact, secure projects.
• Be part of a collaborative, forward-thinking team.
• Access to continuous training and Microsoft certifications.
• Competitive salary and benefits package
• Opportunities to progress into 2nd/3rd line and project roles

Click apply or get in touch with Joe Bigsby on 0203 826 6747 or [e-mail]

Nigel Frank are the go-to recruiter for Azure, Microsoft 365 and Power Platform roles in the UK, offering more opportunities across the country than any other. We’re closely aligned with Microsoft technology strategy and can offer expertise, efficiency and candidate base that no other agency in the UK can. Nigel Frank International Ltd is acting as an Employment Agency in relation to this vacancy

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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