IT 2nd Line Support Engineer

Sumer; Bolton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading professional services group is seeking a proactive 2nd Line Support Engineer for a 12-month fixed-term contract in Bolton. This role involves supporting core IT systems, managing user issues, and enhancing internal IT capabilities within a professional services environment.

Qualifications

• Strong experience in a 2nd line support role, ideally within a professional services setting.
• Experience with Microsoft 365, Active Directory, and remote support tools.
• Confident communicator who can support users at all levels.

Responsibilities

• Support day-to-day IT operations including user issues, Teams setup, and message delivery.
• Manage user lifecycle tasks in Microsoft 365.
• Contribute to internal documentation and evolving support processes.

Skills

2nd line support experience

Microsoft 365

Active Directory

remote support tools

communication skills

problem-solving

Job description

Department: Technology

Bolton

12 month FTC

Description

Sumer is a leading professional services group focused on supporting regional SMEs across the UK and Ireland. Backed by private equity, we are bringing together high-quality accountancy firms, creating a national group with deep local roots.

This is an exciting opportunity to join our Hub Support team, working on-site in Bolton. You’ll play a hands-on role in supporting day-to-day IT needs as we strengthen our internal IT capabilities.

This is a 12 month fixed term contract, to be based in Bolton

Key Responsibilities

We are looking for a proactive 2nd Line Support Engineer, to support core systems like Sumer Connect and Mimecast, and help streamline communication and collaboration tools such as Microsoft 365 and Teams.

Key Responsibilities

• Support day-to-day IT operations including user issues, Teams setup, and message delivery.
• Manage user lifecycle tasks in Microsoft 365, including removing / deactivating old users.
• Set up and maintain distribution lists, shared mailboxes, and permissions.
• Work with tools including Sumer Connect, Mimecast, and Teams.
• Assist in reducing reliance on third-party MSPs by providing in-house support and documentation.
• Respond to support tickets efficiently and proactively seek to resolve recurring issues.
• Contribute to internal documentation and evolving support processes.
• Support local integrations into shared systems and platforms.
• Communicate clearly with non-technical users in a professional services environment.

Skills, Knowledge and Expertise

• Strong experience in a 2nd line support role, ideally within a professional services setting (accountancy, legal, or consulting).
• Comfortable working on-site in a hands-on capacity within a small, lean local team.
• Experience with Microsoft 365 (Exchange, Teams, SharePoint), Active Directory, and remote support tools.
• Familiarity with Mimecast and general email/delivery troubleshooting.
• Ability to work proactively and independently, with good judgment on when to escalate.
• Confident communicator who can support users at all levels in a friendly and professional manner.
• Flexible and adaptable – able to support a changing structure and handle ambiguity