1st Line Support Engineer

Razorblue Group; Salford; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading company in Salford is seeking a 1st Line Support Engineer to provide essential technical support to clients. The role involves troubleshooting a variety of issues, assisting with user accounts, and ensuring high-quality service delivery. The ideal candidate will have strong communication skills and a solid technical background, including experience with Microsoft technologies. This position offers a competitive salary, generous holiday, and additional benefits.

Benefits

25 days holiday plus public holidays

Your birthday off

Referral bonuses

Fully funded training and certifications

Charity volunteering days

Discounted broadband

Private health insurance

Qualifications

• Extensive knowledge across various technologies.
• Experience with Microsoft Active Directory and Office 365.

Responsibilities

• Provide 1st line technical support to clients.
• Troubleshoot and resolve technical faults and issues.
• Respond to client queries and service requests.

Skills

Communication

Relationship Building

Troubleshooting

Customer Service

Education

Degree or equivalent qualifications

Relevant certifications such as CompTIA

Tools

Microsoft Active Directory

Exchange Server

Office 365

Windows desktop support

Azure AD

Job description

Join to apply for the 1st Line Support Engineer role at Razorblue Group

Responsibilities:

1. Provide 1st line technical support to clients, supporting networks, cloud services, infrastructure, and connectivity.
2. Troubleshoot and resolve technical faults and issues.
3. Respond to client queries and service requests.
4. Assist with user rights, passwords, and accounts.
5. Handle basic security administration.
6. Diagnose issues and communicate technical details clearly.
7. Occasional onsite visits to clients.

Candidate Profile:

Our ideal candidate should possess extensive knowledge across various technologies and be capable of troubleshooting and delivering high-quality solutions. Excellent customer-facing skills and effective communication are essential, along with a friendly, tech-savvy approach.

Requirements:

• Strong communication and relationship-building skills.
• Experience with Microsoft Active Directory, Exchange Server, and Office 365.
• Relevant certifications such as CompTIA, or higher education qualifications.
• Degree or equivalent qualifications preferred.
• Proficiency with Windows desktop and application support.
• Support for tablets and mobile devices.
• Basic network troubleshooting skills.
• Understanding of Razorblue's business, clients, and market.
• Skills in Active Directory, Exchange, Microsoft Group Policy, and Azure AD.
• Excellent English communication skills.

Benefits:

• Salary from £26,500 per annum, depending on skills and experience.
• 25 days holiday plus public holidays, with options to purchase additional days.
• Your birthday off.
• Referral bonuses and family-friendly benefits.
• Fully funded training and certifications.
• Charity volunteering days.
• Discounted broadband, life insurance, private health insurance, and other perks.

Additional Information:

We promote an inclusive recruitment process and support reasonable adjustments during application and interviews. We prefer candidates to apply directly via our website.