1st Line Support Engineer

Razorblue Group; Manchester; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

A leading tech company in Manchester is seeking a 1st Line Support Engineer to join their growing team. The role involves providing technical support, troubleshooting issues, and managing user accounts. The company values continuous learning and offers hybrid working and career advancement opportunities.

Benefits

Continuous Learning and Development

Career Advancement Opportunities

Hybrid Working

Qualifications

• Experience with Microsoft Active Directory, Exchange Server & Office 365.
• Knowledge of Windows desktop support and basic network troubleshooting.

Responsibilities

• Providing 1st line technical support to clients.
• Troubleshooting and resolving technical issues.
• Managing user accounts and handling basic security administration.

Skills

Communication

Relationship Building

Technical Support

Education

CompTIA Certification

Higher Education Qualifications

Tools

Microsoft Active Directory

Exchange Server

Office 365

Windows Desktop Support

Azure AD Sync

Azure AD Connect

Job description

Join to apply for the 1st Line Support Engineer role at Razorblue Group.

This role offers an exciting opportunity to be part of a growing tech team, supporting networks, cloud services, infrastructure, and connectivity.

Responsibilities include:

• Providing 1st line technical support to clients
• Troubleshooting and resolving technical issues
• Responding to client queries and service requests
• Managing user accounts, passwords, and rights
• Handling basic security administration
• Diagnosing issues and explaining technical details clearly
• Occasional onsite visits to clients

Candidate requirements:

• Strong communication and relationship-building skills
• Experience with Microsoft Active Directory, Exchange Server & Office 365
• Relevant certifications such as CompTIA or higher education qualifications
• Knowledge of Windows desktop support, mobile device support, and basic network troubleshooting
• Understanding of Microsoft Group Policy, Azure AD Sync, and Azure AD Connect
• Excellent English communication skills

Razorblue values continuous learning and development, encouraging growth through training and peer learning. The role offers a base salary of £26,500, hybrid working, benefits, and opportunities for career advancement.

If you are passionate about technology and customer service, and eager to grow your skills, we invite you to apply.