1st Line It Technician

Pyrland School; Taunton; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

26 days leave

Pension scheme

Cycle to work

Eye tests

Job summary

Pyrland School and the Midsomer Norton Schools Partnership (MNSP) are seeking a friendly, approachable, and reliable 1st Line IT Technician to join our dedicated technical support team. You will provide frontline IT support to staff and students at Pyrland School.

There are many advantages to working for us including 26 days' annual leave (rising to 31 after 5 years service) plus bank holidays, access to a government pension scheme, sick pay, cycle-to-work scheme, free eye tests for VDU users,

Qualifications

• Minimum of 5 GCSEs at Grade 5/C or above (including English and Maths).
• Strong written and verbal communication and professional attitude.
• In-depth understanding of supporting Windows desktop OS, MS Office, and basic networking.
• Willingness to travel between MAT sites with a valid UK driving licence.

Responsibilities

• Act as a first point of contact for routine ICT support requests across the School.
• Set up, maintain, repair, and upgrade desktop PCs, laptops, peripherals, and software applications.
• Manage user accounts and permissions, assist with password resets, ensure patches are applied, and assist with cloud services (Google/Unify).
• Monitor disk space, help maintain print management systems (PaperCut), VOIP phones, wireless connections, and school MIS software.
• Keep accurate IT equipment inventories, ensure equipment is clean and fit for use, and adhere to Health & Safety policies.

Skills

Windows desktop support

MS Office

Networking basics

Communication skills

Education

5 GCSEs including English and Maths

Tools

PaperCut

Google Workspace

Unify

VOIP basics

Job description

Are you a proactive problem solver with a passion for technology and a commitment to helping others?

Pyrland School and the Midsomer Norton Schools Partnership (MNSP) are seeking a friendly, approachable, and reliable 1st Line IT Technician to join our dedicated technical support team.

In this role, you will be key to keeping our digital learning environment running smoothly. You will provide responsive front-line technical support to staff and students at Pyrland School.

Key Responsibilities

• Act as a first point of contact for routine and emergency ICT support requests across the School.
• Set up, maintain, repair, and upgrade desktop PCs, laptops, peripherals, and software applications.
• Manage user accounts and permissions, assist with password resets, ensure patch updates are applied, and assist with cloud services (Google/Unify).
• Monitor disk space, help maintain print management systems (PaperCut), VOIP phones, wireless connections, and school MIS software.
• Keep accurate IT equipment inventories, ensure equipment is clean and fit for use, and strictly adhere to workplace Health & Safety policies.

Education: Minimum of 5 GCSEs at Grade 5/C or above (including English and Maths).

Technical Knowledge: In-depth understanding of supporting Windows desktop operating systems, MS Office applications, and standard networking technologies (LAN/WAN).

Interpersonal Skills: Outstanding written and verbal communication skills, a professional attitude, and a logical approach to troubleshooting.

Mobility: A valid UK driving licence and access to a personal vehicle to travel between MAT sites as required.

Attributes: Highly organised, adaptable, self-motivated, and comfortable working both independently and as part of a collaborative team.

There are many advantages to working for us including 26 days' annual leave (rising to 31 after 5 years service) plus bank holidays (pro rata), access to a government pension scheme, sick pay scheme, cycle-to-work scheme, free eye tests for VDU users and employee assistance helpline. Support staff in schools can also benefit from a range of national discount schemes available to education professionals such as the Blue Light Card offering savings on shopping, travel, and leisure.